Customer Service Representative I

Customer Service Representative I

Job Summary - Takes and processes transactions by telephone, internet, and correspondence from customers and representatives. Enters and maintains database records of customer profiles and prepares and maintains status reports. Acts as liaison for customers. Maintains knowledge of company products and customer service processes.

Qualifications are minimum guidelines. Years of experience may be exchanged for education and vice versa

Education/Experience Details

HS or equivalent + 0 yrs experience - Required

Level Descriptor: - I

Factors/Level - Description

Knowledge - Little or no knowledge of the job. Moderate understanding of general job aspects and some understanding of the detailed aspects of the job.

Consequence of Errors - Errors can be easily and quickly detected within the immediate work unit and would result only in minor disruption or expense to correct.

Contacts/Interaction - Contacts are primarily within immediate work unit. Contacts involve obtaining or providing information requiring little explanation or interpretation.

Supervision Received / Nature of Work - Close supervision involving detailed instructions and checking on work performance. Work is manual or routine in nature and typically performed in accordance with established procedures or processes.