Location: Onsite in Gainesville, GA
Regular Shift: 1:00PM - 10:00PM (Training will be 9:00AM - 6:00PM for the first weeks) Note: Weekend availability is required for one weekend day per week
Job Type: Full-Time, Non-Exempt
Pay Rate: $15.50 per hour
ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:
- Promptly and courteously answer inbound telephone calls.
- Assess, prioritize and resolve client issues using good listening and comprehension skills.
- Escalate issues to management as appropriate.
- Document and retain all pertinent information.
QUALIFICATIONS AND REQUIREMENTS
- Minimum 1 year experience in a customer service position, preferably in a call center environment.
- PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.
- Proficient PC skills in Windows-based applications.
- Excellent verbal and written communications skills.
- Excellent telephone etiquette and strong customer service orientation.
- Highly organized with strong attention to detail.
- Excellent time management skills.
- Ability to work independently and with a team.
- Ability to exercise logical critical thinking in problem solving.
- Ability to be flexible and quickly adapt to the changing needs in the department.
- Flexible with scheduled work hours.
- Bilingual English/Spanish is a plus.
EDUCATION
- High School Diploma or equivalent.
- Pharmacy Technician Certification is a plus.
PHYSICAL DEMANDS
- Requires sitting, standing, and occasional light lifting.
The Perks of Joining Our Team:
We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:
- Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
- Time to Recharge: Paid vacation and holiday pay.
- Focus on Your Wellness: We offer a robust Employee Wellness Program.
- Invest in Your Future: 401(k) with a company match.
- Support System: Employee Assistance Program provides confidential support and counseling.
- Get Rewarded for Referring Great People: Employee referral program.
Ready to start your rewarding journey with us? Apply today!
ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HumanResources@procarerx.com.
ProCare Rx is an Equal Opportunity Employer.