The individual in this position provides assistance to customers by telephone or in-person, to resolve inquiries and complaints with utility account billing issues. Essential duties include:
Answer telephones (provides general information and assistance concerning utility accounts).
Processes credit card payments via telephone.
Acts as a liaison between other departments and customer (Solid Waste, Water, Electric, etc).
Processes and resolves customer inquiries and complaints; prepares related service orders; contacts customers to provide information concerning service order results.
Assists customers in establishing and maintaining online accounts.
Contacts customers on High Water Usage log (provided by Billing Department).
Calculates past due balances for cutoff for non-pay service orders.
Processes reconnection service orders (for non-payment accounts).