Customer Service Representative I

State of Mississippi

Jackson, MS

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JOB DETAILS

SALARY

SKILLS

Administrative Certification, Analysis Skills, CDL Driver's License, Candidate Screening, Career Development, Childcare, Co-Payments, Communication Skills, Credit Union, Customer Support/Service, Database Administration, Database Technology, Driver's License, Federal Tax, Firearms Experience, Forensic Science, Hazardous Materials/Substances, Health Insurance, High School Diploma, Higher Education, Identify Issues, Law Enforcement, Life Insurance, Medical Billing, Medical Records, Multitasking, Nursing, Organizational Skills, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Public Safety, State Tax, Systems Administration/Management, Team Player, Test Automation, Testing, Training/Teaching, Tuition Reimbursement, Writing Skills

LOCATION

Jackson, MS

POSTED

Today

Salary: $32,000.00 Annually
Location : 45 - MADISON COUNTY, MS
Job Type: Full-Time
Job Number: 9037-0729-20290715Md
Department: 0729 - Mississippi Law Enforcement Division
Opening Date: 07/15/2026
Closing Date: 7/20/2026 11:59 PM Central
Agency Minimum Salary: $32,000.00
Agency Maximum Salary: $32,000.00
About the Agency: The goal of the Mississippi Department of Public Safety is to make Mississippi a safer place for the state's three million residents. Our employees perform a variety of tasks, including issuing driver's licenses and firearm permits, patrolling our roads and highways, keeping drugs off the streets, providing training and certification to law enforcement agencies, conducting forensic analysis and investigations, and much more. This work involves administering oral, written, and skill driver's license tests for the Department of Public Safety to applicants seeking a Class R or Class A, B, C, and D driver's license, learner's permit, identification card, or information for motor vehicle records (MVR). Incumbents are also responsible for vision screening of applicants, renewing, and reinstating Mississippi driver's licenses. Responsible for updating records/files in the database system and administering firearm permits. The work is performed in accordance with the policies and procedures established by the administrative officials of the department. Supervision is usually received from a driver's license district supervisor, and work is reviewed based on daily activity and reports. For questions regarding this position please contact humanresources@dps.ms.gov.
About the Position: This job opportunity is in Driver License Services in MADISON COUNTY, MS. This is an entry-level Customer Service Representative who is accountable for assisting customers with obtaining a full range of services by providing information and applying a variety of laws, rules, policies, procedures, and program requirements.Examples of work performed include, but are not limited to, the following:Conducts visual tests to determine the sight qualifications of each applicant for a driver's license. Administers computer-automated tests for drivers seeking a permit or driver's license and ascertains if the application is in accordance with established department policies. Assists the public in issuing and renewing regular Mississippi driver's licenses. Assists the public in issuing and renewing Mississippi commercial driver's licenses, including medical records and Haz-Mat (hazardous material) endorsements.Issues identification cards and driver's licenses for U.S. and non-U.S. citizens. Issues temporary learner's permits for individuals fourteen (14) years of age. Issues regular learner's permits for individuals fifteen (15) years and older.Interprets statutes, rules, and regulations governing the Department of Public Safety. Responsible for documenting the necessary paperwork regarding the suspension and reinstatement of all driver's licenses.Submits statistical reports of examinations regarding driver's license issuance. Prepares daily reports of licenses issued and monies received. Compiles, analyzes, updates, verifies, and disseminates data from various agencies, the public, court departments, and other sources; and promotes these sources to maintain the exchange of pertinent information among other state records.Issue firearm permits, fingerprint customers, and process all relevant firearm permit documents. Perform other duties as assigned by supervision.
What you'll need to be Successful: Attentiveness; Patience; Communication Skills; Problem Solving; Self-ControlGood customer service skills with good communication skills. Good organizational skills permitting the employee to multi-task effectively. Ability and desire to work well with others most importantly the public. Possesses the ability to give and receive information through speaking and listening skills.
Preferred Qualifications: Requires graduation from a standard four-year high school or equivalent (GED or High School Equivalency Diploma). Agency preferred qualifications: The employee is required to possess a valid driver's license.

Characteristics of Work

See for information regarding this classifications
Health/Prescription InsuranceEligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.
Wellness Benefits

Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.
Life Insurance

All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.
Optional Insurances

Many agencies offer discounted premiums for dental, vision, and cancer insurance.
Flexible Spending Accounts

Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.

Paid Personal Leave and Sick LeaveFull-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.
Military Leave

In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.
Holidays

Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.
Retirement Programs

The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at
Deferred Compensation

State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.
State Credit Union

All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call 601.948.8191.
Tuition Reimbursement
Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.
Career Development and Training

The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.
Promotional Opportunities

Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.
Career Ladders

Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.
01

What is the highest level of education (or semester hours of college) you have completed from an accredited four-year college or university?

None
GED / High School Diploma/High School Equivalency
1 year / 30 semester hours
Associate's Degree / 2 years / 60 semester hours
3 years / 90 semester hours
Bachelor's Degree
Master's Degree
Specialist's Degree
Doctorate's Degree

02

How many years of experience do you have?

None
1 year of experience
2 years of experience
3 years of experience
4 years of experience
5 years of experience
6 years of experience
7 years of experience
8 years of experience
9 years of experience
10 years of experience
More than 10 years

Customer Service Representative I

State of Mississippi

Jackson, MS

About the Company

State of Mississippi

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