Customer Service Representative I

Mindlance

Kohler, WI

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JOB DETAILS

SALARY

$15.61–$16.69 Per Hour

SKILLS

Billing, Cargo/Freight, Communication Skills, Customer Escalations, Customer Service Management, Customer Support/Service, Detail Oriented, Electronic Data Interchange (EDI), Electronics, Identify Issues, Order Processing, Organizational Skills, Product Engineering, Product Marketing, Product Reviews, Sales, Supply Chain, Team Lead/Manager, Time Management, Warehousing

LOCATION

Kohler, WI

POSTED

28 days ago

BASIC FUNCTION
To support the Kallista & Robern Customer Service teams with reporting, order entry, returns, debit memos, lead times, chats & emails to allow more time for our CSRs to own phone calls, direct consumer emails, escalations, installation & troubleshooting.

SPECIFIC RESPONSIBILITIES
" Process standard orders with attention to detail and timeliness & confirm order lead-times to showrooms via email. Process finish sample set requests to customers & designers all over the world.
" Assist with answering OMNI emails within 24 hours from original email date & be available on click-to-chat daily to answer inquiries from our Kallista website.
" Authorize return goods using the approved Kallista RGA procedure. With assistance, determine if a product is to be returned to the Kallista Warehouse or field-destroyed with proper technical team leader approval. Ensure that the proper re-stocking fees are charged back to the customer.
" When requested provide order updates, shipping information & tracking of shipment to showroom associates via email or chat.
" Assist in resolving freight damage claims in a timely manner with the showrooms or FedEx directly. Process any LOA with proper approval and provide commercial invoices for customs.
" Responsible for understanding all showroom account information for each region as well as the sales agencies that represent Kallista.
" Daily reporting would include, but not be limited to, the following:
o EDI
o SQVI
o ZCIRCS
o Open RGA report
o Daily Order Report
" Provide information for all potential customers as it relates to, but not inclusive, the list below:
o Where to buy Kallista product o Information on product o Availability & lead times o Literature

" Requires 4 days in office (Mon-Thurs) for the administration portion of the role. Associate will be located at our front desk of our Wisconsin office and help greet guests and other associates.
" Assist with any office needs such as,(but not limited to) delivering mail, assisting guests on where to go in office, manage office supplies with help of Supervisor, keeping office clean & tidy.
" Need an energetic and professional person to be the face of our luxury business in our office. Willing to help when needed and with tasks outside of normal role. RELATIONSHIPS & CONTACTS
" Reports to Kallista Customer Service-Supervisor
" Frequent contact with sales regarding customer issues, product defect issues & returned goods procedures.
" Frequent contact with supply chain team to review product availability and shipping information from vendors.
" Frequent contact with internal departments such as product marketing, engineering, and our warehouse to review processes & procedures, literature, new product information, training, etc.
EXPERIENCE REQUIREMENTS
" 2-4 years of customer service or administrative work Proficient attention to detail & accuracy
" Organized
" Able to pivot based on business needs & requirements
" Be strong with planning
" Creative thinker
" Takes initiative
" Strong communication skills
" Ability to self-manage after being trained
" Comfortable with technology (computer, phone, electronics & computer programs)
" Administrative background would be ideal

EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

Mindlance

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