Customer Service Representative I

Lancesoft

Lancaster, NY

JOB DETAILS
SALARY
$28
SKILLS
Administrative Management, Business Administration, Communication Skills, Cross-Functional, Customer Relations, Customer Support/Service, Logistics, Maintenance Services, Multitasking, Order Management, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Quality Engineering, Repair Orders, Team Player, Time Management, Writing Skills
LOCATION
Lancaster, NY
POSTED
4 days ago
  Title:Customer Service Representative ILocation:Lancaster, NY, 14086Shift:8: 00AM –4: 30PM (Mon-Fri)Duration:6+ Months [Extension based on performance]Pay Rate:$25-29/hr on w2  
Job Description
 
  • Order Management: Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services.
  • Customer Communication: Serve as the primary point of contact for assigned accounts;provide timely updates on lead times, delays, quality holds, and shipping status.
  • RMA & Warranty Coordination: Initiate and track RMAs, warranty evaluations, and repair orders;communicate inspection findings and final dispositions.
  • Issue Resolution: Investigate shortages, shipment errors, quality concerns, and production delays;collaborate with planning, quality, engineering, and logistics teams.
 
Qualifications:
  • Preferably an Associates degree in Business Administration or management
  • Excellent written and verbal communication skills—professional, concise, and customer focused.
  • Strong problem solving skills and comfort working with cross functional teams.
  • Ability to manage multiple priorities in a fast paced environment. 

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/