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Customer Service Jobs in Lincoln, NE

Customer Service Representative I, Medicaid Provider Services

MMC Group

Lincoln, NE

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JOB DETAILS
SALARY
SKILLS
Call Centers, Candidate Screening, Communication Skills, Computer Skills, Contract Requirements, Customer Relations, Customer Support/Service, Data Collection, Detail Oriented, Health Plan, Healthcare, Healthcare Administration, Healthcare Providers, High School Diploma, Interpersonal Skills, Long-Term Care, Medicaid, Medical Treatment, Medicare, Microsoft Excel, Microsoft Management Console (MMC), Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multilingual, Multitasking, Organizational Skills, Presentation/Verbal Skills, Procedure Development, Professional Services, Quality Assurance, Quality Metrics, Small Business, Standard Operating Procedures (SOP), Telephone Skills, Time Management, Workforce Management, Writing Skills
LOCATION
Lincoln, NE
POSTED
2 days ago
Customer Service Representative I, Medicaid Provider Services
Pay Rate: $18.00 per hour
Location: Lincoln, NE 68508
Schedule: Monday through Friday, 8:30 AM to 5:30 PM
Work Arrangement: Hybrid, On-Site Mondays and Tuesdays
Position Type: Long-term, temp-to-perm opportunity 
Positions Available: 1
Interview: In-Person Interview Required in Lincoln, NE
Equipment: Company-Provided Equipment
 
Join Our Team!
We are seeking an experienced Customer Service Representative I to support Nebraska Medicaid and Long Term Care Provider Screening and Enrollment. This position plays an important role in assisting healthcare providers throughout the Medicaid enrollment process, reviewing provider applications, verifying information, answering questions, and ensuring enrollment requirements are completed accurately and efficiently.
 
The ideal candidate will have at least two years of call center experience, strong customer service and communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Previous experience in healthcare, Medicaid, or provider services is a plus.
 
This is a hybrid opportunity based in Lincoln, Nebraska. Candidates are required to work in the office on Mondays and Tuesdays, as well as additional days when needed for training or other business activities.
 
Key Responsibilities
• Review and screen provider enrollment applications for Nebraska Medicaid.
• Research, verify, and document provider information using secure external web services and provider enrollment systems.
• Complete provider screening and enrollment activities according to established project policies, procedures, and protocols.
• Provide excellent customer service by responding to provider calls, gathering information, answering questions, and assisting with enrollment-related inquiries.
• Communicate with providers regarding the status of their enrollment applications.
• Notify providers of missing or incorrect information and documentation needed to complete the enrollment process.
• Coordinate with Site Visit Field Staff to verify and document site visit results.
• Maintain current knowledge of Nebraska Medicaid Provider Screening and Enrollment policies, procedures, and program requirements.
• Follow established Standard Operating Procedures and contractual requirements.
• Meet or exceed established productivity and Quality Assurance standards.
• Escalate issues or concerns to management when necessary to ensure timely resolution and compliance.
• Cross-train to provide backup support to other Customer Service Specialists.
• Perform additional duties as assigned by management.
 
Minimum Qualifications
• High school diploma or GED required.
• Minimum of 2 years of call center experience required.
• At least 2 years of relevant professional experience.
• Strong customer service experience, preferably within healthcare or a provider services environment.
• Excellent organizational, verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to type at least 30 words per minute.
• Strong computer literacy and ability to learn new systems and applications.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Ability to successfully manage multiple tasks and priorities simultaneously.
• Ability to work effectively both independently and as part of a team.
 
Preferred Qualifications
• Associate degree from an accredited college or university.
• Previous experience supporting healthcare providers, Medicaid, Medicare, or other healthcare programs.
• Experience with provider screening, enrollment, credentialing, or application processing.
• Bilingual language skills are a plus but are not required.
 
Why This Opportunity?
This position offers the opportunity to apply your customer service and call center experience in a meaningful healthcare support environment. You will help healthcare providers navigate the Medicaid enrollment process while developing valuable experience in provider services, application processing, and healthcare program operations.
 
If you are detail-oriented, customer-focused, and ready to bring your call center experience to a professional healthcare services team, we encourage you to apply today!
 
 
 Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

About the Company

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MMC Group

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