Customer Service Representative I

Customer Service Representative I

The Customer Service Representative I facilitates the efficient operation of the assigned department by performing a variety of customer service, clerical, and administrative tasks.

Essential Duties and Responsibilities:

• Monitor team mailbox(es), assign to appropriate Team member(s) and maintain the box in an organized fashion.
• Run reports to recognize and produce actionable detail and then communicate that to the appropriate parties in a timely manner.
• Approach customer interactions and communications proactively when needed and with timely and professional responses.
• Assist customers with expedited requests (orders, communications, and reporting).
• Work collaboratively with internal teams (for example: sales, operations, and IT) to ensure seamless and efficient customer experiences with task owners so information flows timely, consistently, and accurately.
• Communicate with customers in a tactful and professional manner with care and discretion.
• Additional duties assigned by the supervisor or management team.

Required Skills:

• Ability to be flexible and with a willingness to learn new skills and tasks
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Efficient time management skills
• Ability to work independently and self-manage multiple tasks/projects with simultaneous deadlines in a fast-paced environment with frequent change
• Establish and maintain effective working relationships with coworkers and leadership to include internal and external customers
• Proficient problem-solving and critical thinking skills
• Generate and maintain accurate, detailed reports and records

Education and Experience:

• Some college preferred, minimum high school diploma or GED
• Knowledge of transportation/logistics/distribution operation a plus, but not required
• Prior use of Warehouse Management System (WMS) a plus, but not required
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint)
• 2-3 years' experience in an administrative role
• Bilingual Preferred

Physical Demands:

• Ability to sit for extended periods while working on a computer.
• Occasionally required to lift or move office supplies up to 20 lbs.
• Frequent use of hands for typing and data entry.

Work Environment:

• Office setting with frequent interaction with team members, management, and external customers and vendors.
• A fast-paced environment that requires a high attention to detail and professionalism.

Travel Requirements:

• Occasional travel may be required, typically less than 10%, between facilities and for additional job training, conferences, or meetings with off-site teams and customers.

Equipment and Software Used:

• Standard office equipment: computers, phones, and printers.
• Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and documentation.
• HubSpot (Customer Relationship Management—CRM)
• WMS system

Benefits Offered:

• Medical/Dental/Vision Insurance- First of the month after 30 days of employment
• 401K with company match
• PTO and Holiday eligibility on the date of hire
• Weekly Pay
• Full Grant Tuition & Tuition Reimbursement

Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.