Customer Service Representative I

JOB TITLE: Customer Service Representative I
LOCATION:Peachtree Cty, GA
PAY RATE: $21.00 – 24.00/hour

We are a national aerospace and defense staffing agency seeking highly qualified candidates for a position with a top-tier client.

Job Details:

• Job Type: Contract (6 months with potential for extension)

• Industry: Aerospace / Defense / Aviation

• Benefits: Medical, dental, and vision (Cigna)

• Perks: Bonus potential + Priority access via Tier 1 supplier

• Openings Nationwide: Thousands of opportunities across the U.S.

• Shift: Monday to Friday, 8:00 AM – 5:00 PM.

Qualifying Questions:

• Are you a U.S. Person (U.S. citizen, lawful permanent resident, or protected individual) as defined under ITAR regulations?

• Do you meet the educational and experience requirements for this role?

• Can you commute to the job location or relocate if necessary?

Summary: 

• Requests lead time, price, and data to build quotes for non-priced materials and prepares and submits quotes to customers.

• Liaises and follows up with internal departments to create part numbers and update pricing information in ERP.

• Reviews all customer order terms and conditions to protect the business interest of the Company.

• Reviews orders prior to entering into system for correct pricing, order numbers, and part numbers to ensure accuracy of all data.

• Receives, reviews, and acknowledges customer purchase orders, utilizing SPEC 2000, EDI, or AEROXCHANGE where applicable.

• Identifies alternative solutions for required material or requested information to respond to customer needs.

• Monitors backlog and proactively informs customers of recovery plans if promise dates will slip.

• Supports Accounts Receivables by resolving open issues that may contribute to no or slow payment.

• Serves as AOG (Aircraft on Ground) officer in rotation with other CSRs.

Requirements:

• Must be a U.S. Person (as defined by ITAR).

• High School diploma or equivalent.

• 2 years of experience in the field or in a related area.

• Proficiency in Windows, Outlook, Word, and Excel.

• Knowledge of ERP systems (a plus).

• Accurate data entry skills.

• Previous customer service experience preferred.

• Previous industry experience preferred.

• Ability to work in a team environment.

• Excellent oral and written communication skills with strong phone etiquette.

About Us:

The Structures Company is a premier national aerospace and defense staffing agency specializing in contract, contract-to-hire, and direct hire placements. We deliver expert workforce solutions across engineering, IT, production, maintenance, and support roles.

As trusted partners to leading aerospace and defense OEMs and Tier 1 suppliers, we connect professionals with career opportunities to grow and excel in aviation, aerospace, and defense.

Eligibility Requirements:

Must be a U.S. Person (U.S. citizen, lawful permanent resident, or protected individual under 8 U.S.C. § 1324b(a)(3)) to comply with ITAR regulations.

Keywords: aerospace, aviation, engineering, maintenance, aircraft design, defense

Take your career to new heights—apply today!