Customer Service Representative I, Remote CSR

Customer Service Representative I, Remote
Pay: $18.50 per hour ($21.50 for Bilingual/Spanish)
Location: Remote
Residency: Maryland Residents Preferred
Employment Type: Full-Time, Temporary

 
Join Our Team!
MMC Group is seeking experienced Customer Service Representatives to support the Maryland Health Connection (MHC). If you enjoy helping others, have strong customer service skills, and thrive in a fast-paced environment, we encourage you to apply.
 
In this remote role, you will assist Maryland residents with healthcare enrollment, eligibility, and benefits information through the Maryland Health Connection.
 
Compensation & Benefits

• $18.50 per hour ($21.50 per hour for Bilingual/Spanish)
• Remote position
• Weekly pay

 
Training Schedule
Duration: Three weeks
Schedule: Monday through Friday, 9:30 AM to 6:00 PM Eastern Time or 8:30 AM to 5:00 PM EST
Attendance during all scheduled training is mandatory.
 
Work Schedule
After training, employees must be available to work Monday through Friday between 9:30 AM and 6:00 PM Eastern Time.
 
This position supports high call volumes. Team members may be required to remain available beyond scheduled hours, when necessary, until customer call queues have been cleared.
 
What You'll Do
As a Customer Service Representative, you will:

• Assist consumers with health insurance enrollment and eligibility questions
• Support Medicaid and Qualified Health Plan enrollment through the Maryland Health Connection
• Guide customers through application and enrollment processes
• Navigate multiple computer systems while assisting callers
• Utilize Customer Relationship Management (CRM) software and Maryland eligibility systems
• Research customer accounts and provide accurate information
• Thoroughly document customer interactions
• Deliver professional and compassionate customer service while maintaining confidentiality
• Meet established quality, productivity, and performance expectations

 
What We're Looking For

• Previous customer service or call center experience preferred
• Strong communication and active listening skills
• Ability to navigate multiple computer applications simultaneously
• Excellent attention to detail
• Ability to work independently and effectively in a remote environment
• Reliable high-speed internet connection and a dedicated workspace
• Ability to successfully complete all required training

 
Residency Information
Maryland residents are strongly preferred. Current hiring priorities focus on candidates residing in Maryland.
 
Why Join MMC Group?
At MMC Group, we connect talented professionals with meaningful career opportunities. We are committed to providing exceptional support throughout the hiring process while helping our employees gain valuable professional experience.
 
Apply today! Positions are filling quickly, and qualified candidates are encouraged to secure their interview opportunity.
 
 Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.