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Skills
Address Managementunmatched
Billingunmatched
Budgetingunmatched
Call Centersunmatched
Case Managementunmatched
Customer Relationsunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Environmental Monitoringunmatched
Help Deskunmatched
High School Diplomaunmatched
Law Enforcementunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Problem Solving Skillsunmatched
Product Supportunmatched
Sales Managementunmatched
Security Monitoringunmatched
Statement of Work (SOW)unmatched
Technical Supportunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Description
We are a national staffing firm and are currently seeking a Customer Service Representative I for a prominent client of ours. This position is REMOTE. Details of the position are as follows:
Job Details:
Pay: $21.40 - $22.93/hr to Start!!
6- 12-month assignment, possibility extension or conversion based upon performance and budget.
Monday – Friday, 8:00 AM – 5:00 PM MDT (REMOTE)
Position will provide technical product support, serving as the primary point of contact for customer inquiries related to billing, account management, and image/footage retrieval requests.
Case Tracking: Manage customer service requests from initiation through resolution using internal case management systems and processes.
Footage Retrieval & Compliance: Process requests for video footage, including law enforcement requests, while ensuring all required client authorizations and compliance procedures are followed.
On-Site Coordination: Coordinate customer actions related to site support needs, including SOC requests and camera lens obstruction notifications.
Account Adjustments: Support account maintenance activities, including Statement of Work (SOW) adjustments and monitoring schedule changes.
Escalation Management: Address routine customer concerns and appropriately escalate complex technical issues to Tier 2 Support or Account Management teams as needed.
Documentation: Maintain accurate records of customer interactions, requests, resolutions, and follow-up activities within the ticketing system.
Qualifications:
High School Diploma or GED is Required.
1 to 3 years of experience in customer service, customer support, call center, help desk, account support, or a related role.
Ability to manage a high volume of email-based customer communications.
Required experience working with ticketing or case management systems; experience with Zoho is preferred.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Experience supporting technical products, services, or security monitoring environments.
Strong problem-solving, organizational, and time management skills.
Demonstrated ability to handle customer concerns professionally and de-escalate challenging situations.
Previous experience managing customer accounts and service requests in a ticketing system preferred.
Familiarity with compliance-related processes and customer authorization requirements preferred.
#LI-JB1
Numbers & Facts
Location
Salt Lake City, UT (Remote)
Industry
Staffing/Employment Agencies
Salary
$21.40–$22.93 Per Hour
Company Size
500 to 999 employees
Website
https://www.thefountaingroup.com/
About Company
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.