Were Hiring: Customer Service Representative
Location: Torrance, CA
Company: Pelican Products
Who We Are
At Pelican, we engineer products that stand up to the world's toughest conditions-because the people who rely on us do too. For nearly 50 years, we've been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.
With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it's transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission.
At Pelican, your work has a real-world impact. You'll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn't an option. If you're ready to build something that makes a difference, be part of a team that protects what matters most.
What Youll Do:
The Customer Service Representative provides exceptional service and builds strong relationships across Pelican's customers. This role requires attention to detail, responsiveness, and acquiring a strong understanding of Pelican's products and systems to ensure customer satisfaction.
What We're Looking For:
What's In It For You:
Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.
Compensation & Benefits:
Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this position is listed below. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.
Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Pelican Products, Inc. continues to reign as the global leader in the design and manufacture of high performance protective cases, temperature controlled packaging solutions, advanced portable lighting systems and rugged gear for professionals and outdoor enthusiasts alike.
Our products are depended on by professionals in the most demanding markets including fire / safety, law enforcement, life sciences, defense / military, aerospace, entertainment, industrial and consumer. Pelican products are designed and built to last a lifetime.
The company’s 200,000 square feet corporate headquarters located in Torrance, California (just south of Los Angeles) serves as the home office for nearly 1,300 employees worldwide. The company has expanded around the globe and now maintains 22 international sales offices. The most recent location openings include South Korea, Israel, India, Turkey, UAE, South Africa and Mexico.
Pelican also maintains six manufacturing locations in North America, Europe and Australasia: Torrance, California (Corporate) - South Deerfield, Massachusetts - Crottendorf, Germany - Leighton Buzzard, UK – Melbourne, Australia – Plymouth, Minnesota.