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Customer Service Representative I

Iconma

Wayne, PA

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JOB DETAILS
SKILLS
Analysis Skills, Billing, Call Centers, Communication Skills, Computer Skills, Customer Support/Service, Develop and Maintain Customers, Finance, Financial Services, Health Plan, High School Diploma, Insurance, Mathematics, Microsoft Office, Payment Processing, Presentation/Verbal Skills, Resolve Customer Issues, Sales, Team Building, Team Lead/Manager, Technical Support, Telephone Skills, Time Management, Writing Skills
LOCATION
Wayne, PA
POSTED
1 day ago
Our client, is a Financial Solutions company, is looking for a Customer Service Representative I - Market A/B for their Wayne, MI /Des Moines, IA/  Hybrid location.
 
Responsibilities:
  • Customer Service Representative’s main function is to provide excellent customer service by ensuring that customer's inquiries via the phone are answered appropriately and timely. Responsibilities that are an outcome of this service may include processing payments made by phone, updating and maintaining customer accounts and providing appropriate information to vendors.
  • Efficiently address customer and vendor needs through answering inbound customer calls, emails, and chats in a call center environment.
  • Respond to customer request providing confirmation/information within the required timeframe.
  • Request lease payoff quotes and provide conditional sales buyout quotes.
  • Process payment requests and answer payment inquiries.
  • Provide/generate documents such as invoice copies, contract copies, amortization schedules, Bill of sale etc.
  • Answer general inquiries regarding tax, insurance, end of lease etc.
  • Assist customers with technical related issues.
  • Examples include password reset, log in issues, general portal navigation inquiries etc.
  • Update general customer account information.
  • For example, billing address, contact information, payment information etc.
  • Additional tasks as assigned by Team Lead
 
Requirements:
  • High School Diploma and some college preferred.
  • Experience: 1-3 years of customer service experience
  • Some experience within a telephone call center.
  • Experience within the financial services industry preferred. Technical/Functional skills and knowledge.
  • Excellent verbal and written communication skills.
  • Understanding and ability to perform basic math functions.
  • Knowledge of the leasing industry preferred.
  • Basic PC skills and familiarity with Microsoft Office.
  • Competencies: Relationship Building Communication Teamwork and Cooperation Achievement Orientation Information Seeking Analytical Thinking Flexibility Self Confidence
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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