The Customer Service Rep II employee assists consumers and employees with the dayto-day functions of various facilities to ensure the efficient operation of the location. They are generally the first- and last-person consumers to speak to and is an integral part of the recovery process. A successful Clerical Support employee is motivated by helping others. They enjoy a challenging atmosphere, staying busy, being part of a productive team, and multi-tasking with a variety of duties.
Key Responsibilities:
Respond to customer inquiries via phone, email, or in-person with accuracy and professionalism.
Assist consumers with payments, referrals, and other paperwork as needed; write/fax contracts; handling of trust accounts as needed
Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
Collaborate with other departments to ensure a seamless customer experience and address any service delivery issues.
Enter DAP/contact notes in EMR
Stay informed about organizational changes, updates, and new services to provide accurate information to customers.
Prep/close office, filing/creating consumer charts, phones, mail distribution, data entry, requisition orders, bank deposits, lock box, other general office duties as assigned dependent on location
Adhere to all company policies, procedures, and regulatory requirements in the execution of duties.