Customer Service Representative II (1830)

Job Purpose:

• The Customer Service Rep II employee assists consumers and employees with the dayto-day functions of various facilities to ensure the efficient operation of the location. They are generally the first- and last-person consumers to speak to and is an integral part of the recovery process. A successful Clerical Support employee is motivated by helping others. They enjoy a challenging atmosphere, staying busy, being part of a productive team, and multi-tasking with a variety of duties.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or in-person with accuracy and professionalism.
• Resolve customer issues and complaints in a timely and effective manner, ensuring customer satisfaction.
• Provide detailed information about services offered by LIFESTREAM BEHAVIORAL CENTER and assist customers in understanding their options.
• Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
• Collaborate with other departments to ensure a seamless customer experience and address any service delivery issues.
• Identify opportunities to improve customer service processes and contribute to the development of best practices.
• Stay informed about organizational changes, updates, and new services to provide accurate information to customers.
• Support the training and mentoring of new customer service representatives as needed.
• Adhere to all company policies, procedures, and regulatory requirements in the execution of duties.