Job Purpose:
- The Customer Service Rep II employee assists consumers and employees with the dayto-day functions of various facilities to ensure the efficient operation of the location. They are generally the first- and last-person consumers to speak to and is an integral part of the recovery process. A successful Clerical Support employee is motivated by helping others. They enjoy a challenging atmosphere, staying busy, being part of a productive team, and multi-tasking with a variety of duties.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or in-person with accuracy and professionalism.
- Resolve customer issues and complaints in a timely and effective manner, ensuring customer satisfaction.
- Provide detailed information about services offered by LIFESTREAM BEHAVIORAL CENTER and assist customers in understanding their options.
- Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
- Collaborate with other departments to ensure a seamless customer experience and address any service delivery issues.
- Identify opportunities to improve customer service processes and contribute to the development of best practices.
- Stay informed about organizational changes, updates, and new services to provide accurate information to customers.
- Support the training and mentoring of new customer service representatives as needed.
- Adhere to all company policies, procedures, and regulatory requirements in the execution of duties.
Required Education:
- High school diploma or equivalent required.
- Associate's degree or higher in a related field preferred.
Required Experience:
- Minimum of 2 years of experience in a customer service role, preferably in a healthcare or behavioral center setting.
- Proven track record of effectively handling customer inquiries and resolving issues.
- Experience working with diverse populations and understanding of cultural sensitivities.
Required Skills and Abilities:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport with clients and colleagues.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Demonstrated problem-solving skills and ability to think critically.
- High level of empathy and patience when dealing with clients facing challenging situations.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
LifeStream Benefits
- Health/Dental/Vision Insurance
- Short Term Disability
- Pension Plan
- 403(b)
- Paid Time Off (Over 4 weeks your 1st year!)
- Flexible Work Schedules
- Tuition Reimbursement Program
- Free Telehealth Services
- HRSA Loan Forgiveness Program
- And More!
Important Notice
As part of our hiring process and in compliance with Section 435.04, Florida Statutes, certain positions require a Level 2 background screening. Employment offers are contingent upon meeting applicable requirements. For more details on Level 2 background screening requirements, please visit: Florida Care Provider Background Screening Clearinghouse
LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.