Job Purpose:
- The Customer Service Representative II at LIFESTREAM BEHAVIORAL CENTER is responsible for providing exceptional service to clients by addressing inquiries, resolving issues, and ensuring a positive experience. This role involves handling complex customer interactions, offeringsolutions, and maintaining a high level of professionalism to support the organization's mission of delivering quality behavioral health services.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or in-person with accuracy and professionalism.
- Resolve customer issues and complaints in a timely and effective manner, ensuring customer satisfaction.
- Provide detailed information about services offered by LIFESTREAM BEHAVIORAL CENTER and assist customers in understanding their options.
- Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
- Collaborate with other departments to ensure a seamless customer experience and address any service delivery issues.
- Identify opportunities to improve customer service processes and contribute to the development of best practices.
- Stay informed about organizational changes, updates, and new services to provide accurate information to customers.
- Support the training and mentoring of new customer service representatives as needed.
- Adhere to all company policies, procedures, and regulatory requirements in the execution of duties.
Required Education:
- High school diploma or equivalent required.
- Associate's degree or higher in a related field preferred.
Required Experience:
- Minimum of 2 years of experience in a customer service role, preferably in a healthcare or behavioral center setting.
- Proven track record of effectively handling customer inquiries and resolving issues.
- Experience working with diverse populations and understanding of cultural sensitivities.
Required Skills and Abilities:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport with clients and colleagues.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Demonstrated problem-solving skills and ability to think critically.
- High level of empathy and patience when dealing with clients facing challenging situations.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
LifeStream Benefits