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Skills
Behavioral Healthunmatched
Best Practicesunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Healthcareunmatched
Mentoringunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Regulatory Requirementsunmatched
Resolve Customer Issuesunmatched
Service Deliveryunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Description
Job Purpose:
The Customer Service Representative II at LIFESTREAM BEHAVIORAL CENTER is responsible for providing exceptional service to clients by addressing inquiries, resolving issues, and ensuring a positive experience. This role involves handling complex customer interactions, offering solutions, and maintaining a high level of professionalism to support the organization's mission of delivering quality behavioral health services.
Key Responsibilities:
Respond to customer inquiries via phone, email, or in-person with accuracy and professionalism.
Resolve customer issues and complaints in a timely and effective manner, ensuring customer satisfaction.
Provide detailed information about services offered by LIFESTREAM BEHAVIORAL CENTER and assist customers in understanding their options.
Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
Collaborate with other departments to ensure a seamless customer experience and address any service delivery issues.
Identify opportunities to improve customer service processes and contribute to the development of best practices.
Stay informed about organizational changes, updates, and new services to provide accurate information to customers.
Support the training and mentoring of new customer service representatives as needed.
Adhere to all company policies, procedures, and regulatory requirements in the execution of duties.