Customer Service Representative II (Assigned to CSPR)

Customer Service Representative II (Assigned to CSPR)

Salary

$4,679.33 - $5,668.08 Monthly

Location

City Hall, 13220 Central Ave, Chino, CA

Job Type

Full-time

Job Number

202600047

Department

Community Services, Parks & Recreation

Opening Date

06/30/2026

Closing Date

7/7/2026 11:59 PM Pacific

FLSA

Non-Exempt

Bargaining Unit

TEAMSTERS

Max Number of Applicants

250

• Description
• Benefits
• Questions

Job Description

Please Note: Recruitment will remain open until we receive the first 250 applications or until 07/07/2026, whichever comes first. We highly recommend submitting your application early to ensure consideration.

Were Hiring!

Join the City of Chino and Shape the Future

Are you ready to make a real impact? Do you thrive in fast-paced, creative environments where your ideas matter? If so, join our team as a Full-time Customer Service Representative II!

The City of Chino offers a competitive salary and a generous benefits package. For more information, please click on the image below:

Who We Are

The City of Chino is a vibrant place to live, work, and play, that is recognized for its integrity and dedication to public service. Together we take pride in providing quality, caring service to our community. The City of Chino pursues excellence in all facets of our operations and services, guided by the following Organizational Values:

• Commitment to Our Community
• Integrity & Accountability
• Fiscal Responsibility
• Partnerships & Teamwork
• Innovation
• Communication & Engagement

The Community Services, Parks & Recreation Department enriches lives by providing a wide range of recreational opportunities, parks, and social services for residents of all ages. The Department offers programs focused on youth, families, seniors, and individuals, promoting positive alternatives, healthy lifestyles, and community connection. From fitness and social activities to prevention and counseling services, it supports the well-being of the community in a safe and welcoming environment. The Department also manages citywide special events and operates local cultural attractions like the Chino Youth Museum and Old Schoolhouse Museum, while the Parks and Facilities Division ensures the care and development of all city parks and facilities. Guided by its mission to impact lives and build a connected community, this department plays a vital role in enhancing Chino's quality of life.

Duties/Responsibilities

What You'll Do

As our new Customer Service Representative II, you will:

• Provide exceptional customer service by assisting customers in person, by phone, and through electronic communication.
• Independently perform the full range of customer service and administrative support duties with minimal supervision.
• Research accounts, resolve customer concerns, and provide accurate information regarding City programs, services, policies, and procedures.
• Process applications, payments, service requests, and other customer transactions while ensuring accuracy and compliance.
• Maintain and update records, databases, and files using a variety of computer systems and software applications.
• Exercise sound judgment and initiative to resolve issues, support departmental operations, and deliver quality customer service.

What We're Looking For

Someone who:

• Has experience providing excellent customer service in a fast-paced environment.
• Understands customer service principles, problem-solving techniques, and conflict resolution practices.
• Can interpret and explain policies, procedures, and regulations clearly and professionally.
• Effectively uses computer systems, software applications, and modern office equipment.
• Exercises independent judgment, initiative, and discretion within established guidelines.
• Builds and maintains positive working relationships with customers, coworkers, and other stakeholders.

Qualifications

Minimum Qualifications:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Education: Equivalent to completion of the twelfth (12th) grade.
• Experience: Two (2) years of increasingly responsible clerical experience.

Special Requirements

Special Requirements

• Ability to speak Spanish, as well as English. Qualified applicants will be invited to a panel interview and must successfully pass a verbal bilingual examination in Spanish for placement on the eligibility list.

Physical Demands and Working Conditions:

• Light Physical Effort: involved typical workplace tasks such as typing, writing, filing, and operating light office equipment, with no strenuous physical activities required.
• Work Environment: Generally performed in standard office settings with no unusual physical or environmental demands; lifting is minimal, typically not exceeding 25 pounds.

Ready to Apply?

All applicants are required to apply online at http://www.governmentjobs.com/careers/chinoca. Applications will be accepted until Tuesday, July 7, 2026 at 11:59 PM Pacific Time, or until a maximum of 250 applications are received, whichever comes first. Let's build something amazing together.

Applications must be complete and demonstrate that the minimum qualifications are met. Resumes and cover letters may be attached to the completed application form as supplemental information, but will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process.

For questions regarding this recruitment, please contact Luis Arevalo, Human Resources Specialist II at larevalo@cityofchino.org or (909) 334-3559.

IMPORTANT INFORMATION

The City of Chino is committed to offering reasonable accommodations to job applicants with disabilities. If you need an accommodation due to a disability, please contact the Human Resources/Risk Management Department at (909) 334-3274. Requests should be made three (3) business days in advance.

Prospective employees selected for employment must successfully complete a medical examination and a background check, including professional reference checks. The background check, paid for by the City, also includes Live Scan fingerprinting through the Department of Justice.

The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice.

The City of Chino offers a generous benefits package to its eligible employees, including health, dental, vision, life insurance, and a variety of additional voluntary options. The specific benefits available are based on the bargaining unit of your position. To see the specific benefits for your position, please follow the link below to the city websites benefits page and select the benefits document that corresponds to your positions bargaining unit.

Employee Benefits | Chino, CA (cityofchino.org)

01

Each applicant must complete this supplemental questionnaire as part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the recruitment process. Incomplete responses, false statements, omissions, or partial information may result in disqualification. Do you agree to answer each supplemental question truthfully and understand that your responses may be verified through information provided in your application materials?

• Yes
• No

02

This position requires the ability to read, write, and speak Spanish in addition to English. Do you meet this requirement? (Applicants selected to move forward in the recruitment process must successfully pass a oral bilingual proficiency examination in Spanish to be considered for placement on the eligibility list.)

• Yes
• No

03

Have you completed the equivalent of the twelfth (12th) grade (such as a high school diploma or GED)?

• Yes
• No

04

How many years of increasingly responsible clerical, administrative support, or customer service experience do you possess?

• Less than 2 years
• 2 to less than 3 years
• 3 to less than 5 years
• 5 to less than 7 years
• 7 or more years

05

Please describe your customer service experience, including the types of customers served, the setting in which you worked, and your primary responsibilities.

06

Please describe your clerical or administrative support experience, including duties such as data entry, recordkeeping, filing, scheduling, document preparation, or other office support functions.

Required Question

Employer City of Chino

Address 13220 Central Avenue

Chino, California, 91710

Phone 9093343274

Website http://www.cityofchino.org