Job Title: Customer Service Representative II (Bilingual – English/Spanish)
Company: Norbeck Technologies, Inc.
Work Location: Pueblo Distribution Center, 31451 United Avenue, Pueblo, CO 81001 (On-site)
Job Type: Full-Time
Shift: Monday – Friday, 6:30 AM – 3:00 PM
Security Clearance: Public Trust / Background Check required
About the Role
Norbeck Technologies is seeking a bilingual Customer Service Representative II to support federal distribution and fulfillment operations at the U.S. Government Publishing Office (GPO) Pueblo Distribution Center in Pueblo, CO. You will serve as a primary contact providing professional customer support to English and Spanish-speaking callers and correspondents.
Key Responsibilities
- Deliver professional customer support via phone, email, and written correspondence.
- Answer inbound inquiries, clarify customer needs, research issues, and resolve complaints.
- Perform accurate data entry, mail processing, reporting, and database updates.
- Import order files and assist with website content updates as directed.
- Troubleshoot complex matters and escalate to supervisory staff when necessary.
Qualifications & Requirements
- Language: Fluent in spoken and written English and Spanish (Required).
- Experience: Minimum 1 year of customer service or call center experience.
- Education: High School Diploma or GED equivalent.
- Technical Skills: Strong proficiency in Microsoft Office, with emphasis on Excel.
- Must pass a federal background check/investigation and drug screening.
Who We Are
Our mission is to measurably improve customer productivity and performance through the delivery of innovative, yet practical, technology and business process solutions. We do this through the application of industry best practices and continuous engagement with our customer. Meet some of our customers:
- Export Import Bank of the United States (EXIM)
- Joint Base Andrews
- Naval Facilities Engineering Command (NAVFAC)
- Naval Supply Systems Command (NAVSUP)