Customer Service Representative II (Billing/Adjustments)

Customer Service Representative II (Billing/Adjustments)

Salary

$20.74 - $22.66 Hourly

Location

Houston, TX

Job Type

Full Time

Job Number

38866

Department

Houston Public Works

Opening Date

05/26/2026

Closing Date

6/1/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

Applications accepted from: Houston Public Works Employees Only

Service Line/Section: Utility Billing/ Billing Services

Reporting Location: 4200 Leeland*

Workdays & Hours: M - F, 7 a.m. -4 p.m.*

• Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

Uses standard problem-solving techniques to provide general information and customer assistance for quality service.

The Customer Service Representative II duties will include but are not limited to:

• Researches, analyzes, and resolves standard customer problems and inquiries by various forms of communication i.e. phone, email, in person, etc.
• Prepares documentation to adjust customer accounts while maintaining security and confidentiality.
• Maintains and monitors various records and reports on customer assistance including state mandated electronic systems.
• Provides information on City programs, rates and/or process changes and guidelines. May distribute information to the public on City programs and/or initiatives.
• May collect and balance daily revenue from sale of permits, receipts or fees.
• May create work orders and project numbers. May contact other companies to release services on completed projects.
• May function in a lead capacity.
• May perform other departmental duties as assigned

WORKING CONDITIONS:

This position is physically comfortable with discretion of walking, standing, etc. Essentially normal office environment with acceptable lighting, temperature and air conditions.

This is a Houston Public Works Department Position at the Tier II Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:

Two (2) years of Administrative or customer service-related experience are required.

Substitution: An Associate's degree may be substituted for up to two years of the experience requirement.

LICENSE REQUIREMENTS:

None

PREFERENCES

Preference will be given to applicants with the following skills, knowledge, and/or experience:

• Call Center, Collections, and/or Utility experience.
• Three years of Customer Service Experience in a high-volume telephone or customer service environment. Technology proficiency (i.e. Microsoft Office).
• Ideal candidate will be detail oriented, have good written and oral communication skills, and have experience using Excel for tracking and performance measures.
• Ability to type 25 -30 words per minute.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-8085.

If you need special services or accommodations 832-393-8085 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

Are you currently an employee for the City of Houstons Public Works department?

• Yes
• No

03

Are you a current "Customer Account Services" employee within Houston Public Works?

• Yes
• No

04

Which best describes your highest level of education completed?

• Less than a High School Diploma/ GED
• High School diploma/GED
• Associates Degree or higher

05

How many years of verifiable administrative or customer service-related experience do you have?

• Less than 2 years
• 2 years but less than 3 years
• 3 years or more
• I dont have experience

06

Describe your customer service or administrative experience. ("See Resume" is not an acceptable answer. If you do not have this experience, please type "N/A")

07

How many years of customer service or administrative experience do you have in water, sewer, drainage/storm water, electricity or gas utility service?

• Less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 years but less than 5 years
• 5 years or more
• I have no experience

08

Describe your customer service or administrative experience in water, sewer, drainage/storm water, electricity or gas utility service. ("See Resume" is not an acceptable answer. If you do not have this experience, please type "N/A")

09

What is your level of proficiency in Microsoft Excel?

• Basic Microsoft Excel: Open files and use page setup, enter, correct, and save data, use the menu commands, format cells, rows, and columns, understand navigation and movement techniques, use simple arithmetic functions in the formulas, access help, modify a database and insert data from another application, print worksheets and workbooks.
• Intermediate Microsoft Excel: Create, modify, and format charts, use graphic objects to enhance worksheets and charts, filter data and manage a filtered list, perform multiple-level sorting, use sorting options, and design considerations, use mathematical, logical, statistical, and financial functions, group and dissociate data and perform interactive analysis, create and modify some Macro commands.
• Advance Microsoft Excel: Customize the work area, use advanced functions (Names, VLOOKUP, IF, IS), work with Pivot Tables, use spreadsheet Web components, manage Macro commands: concepts, planning, operations, execution, modification, interruption, use personalized toolbars, perform some programming in VBA.
• None

10

Please select all of the languages below that you can read, speak and write fluently. (check all that apply)

• English
• Spanish
• Vietnamese
• None of the languages above

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/