Job Description
Job Details:
Job Title: Customer Service Representative II
Job Duration: 6+ Months (possible extension)
Location: College Park GA 30337
Job Summary:
Working in a fast-paced environment, this position will be the point of contact for customer interaction and will be required to work with various departments to provide quality service and deliver orders on time.
Duties:
Experience:
Education:
Job Title: Customer Service Representative II
Job Duration: 6+ Months (possible extension)
Location: College Park GA 30337
Job Summary:
Working in a fast-paced environment, this position will be the point of contact for customer interaction and will be required to work with various departments to provide quality service and deliver orders on time.
Duties:
- Responsible for sales cycle (quotation, order entry, process shipping docs, invoicing, follow up with the customer, etc.)
- Answer customer inquiries in a timely manner
- Maintain customer relations;Remedy customer issues
- Communicate and coordinate with internal departments
- Act as backup for front desk (i.E., covering phones, greeting visitors)
- Cold call customers
- Work with customers to understand and anticipate future needs.
Experience:
- 2-4 years
- Has developed knowledge and skills through formal training or considerable work experience
- Entry level often for those with work experience in the skill area
- Works within established procedures with a moderate degree of supervision
- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
Education:
- Requires a high school diploma or equivalent.
Numbers & Facts
| Location | College Park, GA |
| Industry | Staffing/Employment Agencies |
| Salary | $20 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Billingunmatched
- Cold Calling Skillsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Develop and Maintain Customersunmatched
- Identify Issuesunmatched
- Needs Assessmentunmatched
- Order Deliveryunmatched
- Order Processingunmatched
- Procedure Developmentunmatched
- Remedyunmatched
- Resolve Customer Issuesunmatched
- Sales Cycleunmatched
- Shipping Documentsunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
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