Qualifications & Requirements
Required: High School diploma; GED equivalent
Preferred: Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience
Required: At least one year in a customer-facing role
Preferred: Three years in a customer facing role; three years in a call center
Strong customer service and relationship background, strategic thinking, effective communication and business writing skills
Must have strong research or analytical skills, attention to detail, effective problem solver and influencing skills
Must have a strong sense of urgency and be empowered to make timely and informed decisions
Building collaborative relationships within POM, Supply chain/OTC organization and our external partners
Knowledge of supply chain, Order Management, and Customer Services processes and systems.
Knowledge of the CCNA Product Supply system, Order Management and Salesforce & SAP is a plus. Other systems used include CRM Database, MS Office; Outlook, Word, Excel, SharePoint, Genesys
Ability to excel and contribute in a fast paced and changing work environment with accuracy while meeting SLA's and deadlines
Express ideas precisely, persuasively and effectively; listens and responds appropriately to Customers and co-workers and all levels of management in an effective professional manner.
Commitment to and passion for continuous improvement.
Ability to understand overall Company objectives and manage competing project and tasks
Roles within this organization include teleworking and remote working. Candidate must be able to work independently with minimal daily supervision
What We Can Do for You
Innovative Technology: We utilize and lead the market with our large supply chain network and state-of-art technology we use each day.
Experiences: with a global organization and the opportunity to learn and grow.
Compensation & Benefits: Competitive benefits package that start on day one of employment.
Skills:
Communication, Detail-Oriented, Order Management, Problem Solving, Relationship Building, Time Management, Analytical Thinker
Skills: Education: Required Skills: Languages: English( Speak, Read, Write)Minimum Degree Required