Customer Service Representative II

Skills/Education:

• High School Diploma or GED.
• One to three years related experience or training; or equivalent combination of education and experience.
• Mathematical, Reasoning, and Language skills are required.
• Proficiency in Microsoft Office including Word and Excel.

Responsibilities:

• The CSR supports the service and installation departments.
• Answers telephone and directs calls to appropriate department.
• Processing incoming and outgoing parts.
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
• Compares data entered with source documents to detect errors.
• Processes purchase orders.
• Take orders for residential install/service customers.
• Assist in scheduling and dispatching.
• Provides backup support for office staf

Responsibilities:

• The CSR supports the service and installation departments.
• Answers telephone and directs calls to appropriate department.
• Processing incoming and outgoing parts.
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
• Compares data entered with source documents to detect errors.
• Processes purchase orders.
• Take orders for residential install/service customers.
• Assist in scheduling and dispatching.
• Provides backup support for office staf