CUSTOMER SERVICE REPRESENTATIVE II

CUSTOMER SERVICE REPRESENTATIVE II

Salary

$21.46 - $30.60 Hourly

Location

8000 N. Stadium

Job Type

Full Time

Job Number

39445

Department

Houston Health Department

Opening Date

08/27/2026

Closing Date

9/4/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

Applications Accepted From: All Persons Interested

Department: Houston Health Department

Division: Public Health Science and Surveillance

Section: Bureau of Vital Statistics

Reporting Location: 8000 North Stadium Dr.

Workdays & Hours: MONDAY - FRIDAY, 8:00 AM - 5:00 PM *

Subject to Change*

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS:

• Review documentation to ensure customers are qualified to request vital records (birth and death certificates) while maintaining security and confidentiality.
• Maintain and monitor various records and reports on customer assistance including state mandated electronic systems.
• Distribute information to the public on vital records, request statutory requirements.
• Collect and balance daily revenue from the sale of vital records, receipts, or fees.
• Research, analyze, and resolve standard customer problems and inquiries by various forms of communication i.e. phone, email, in person, etc.
• Review order requests for vital records into the Houston Health Department and State vital records system.
• Accurate processing of orders and certified record printing to ensure the correct issuance of vital records.

PHYSICAL EFFORT:

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.

WORK ENVIRONMENT:

There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor.

MINIMUM REQUIREMENTS

MINIMUM EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

MINIMUM EXPERIENCE REQUIREMENTS:

Two (2) years of Administrative or customer service-related experience are required.

Substitution: An Associate's degree may be substituted for up to two years of the experience requirement.

LICENSE REQUIREMENTS:

None.

PREFERENCES

• Selected candidate must pass the Texas Department of State Health Services required background check
• Bilingual (English and Spanish)

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED:

Department may administer skills assessment test

SAFETY IMPACT POSITION: Yes

If yes, this position is subject to random drug testing and if candidate is promoted into this position, he/she must pass an assigned drug test.

SALARY INFORMATION: GENERAL FUNDED POSITION

Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification.

Pay Grade: 15

APPLICATION PROCEDURES:

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-4888.

If you need special services or accommodations, 832-393-4632 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employment:

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

Which of the following best describes your level of education?

• High School Diploma/GED
• Associates Degree
• Bachelors Degree
• Masters Degree or higher
• None of the above

03

How many years of vital records, administrative or customer service-related experience do you have?

• Less than 1 year
• 1 year, but less than 2 years
• 2 years, but less than 3 years
• 3 years, but less than 4 years
• More than 4 years
• No experience

04

Please indicate your level of proficiency in Microsoft Office products (Word, Excel, PowerPoint, Outlook).

• BEGINNER: Perform daily word processing tasks, enter, and correct data, modify a workbook, format a Worksheet, create a new e-mail message, check e-mail.
• INTERMEDIATE: Basic formatting and creating a variety of templates, mergers; manage table data, sort and filter merges, reply, forward, print and delete an e-mail message.
• ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel. delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move, and delete appointments on your calendar.
• EXPERT: Produce table of contents, footnotes, endnotes, bookmarks, manage Macro commands, and create MS Excel
• No experience

05

What forms of communication are you proficient in when providing external customer service? (Check all that apply)

• Email
• Phone
• Face to Face / In Person
• In Writing
• None of the above

06

Do you speak any languages other than English? If so, what is your proficiency level? Please, specify: Speaking, Reading, Writing, Listening. Put "N/A" is you are not fluent in any other language than English.

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/