Customer Service Representative II

Customer Service Representative II

Salary

$26,185.60 - $36,815.64 Annually

Location

25 - HINDS COUNTY, MS

Job Type

Full-Time

Job Number

9038-0826-20260729HDS

Department

0826 - Board of Cosmetology & Barbering

Opening Date

07/29/2026

Closing Date

8/14/2026 11:59 PM Central

Agency Minimum Salary

$26,185.60

Agency Maximum Salary

$36,815.64

Preferred Qualifications

Typically requires High School Diploma or equivalent and 2-4 years of experience.

About the Agency

The Mississippi State Board of Cosmetology and Barbering serves as the regulatory body that oversees the instruction and practice of the professions of cosmetology, barbering, esthetics, and nail technology in the state. The Board establishes rules and regulations related to qualifications for licensure, testing procedures, and sanitation standards that benefit the consumer and protect public health. The agency has a seven (7) member Board which meets monthly. To inquire about this position, please contact Catherine Bell at cbell@msbc.ms.gov.

About the Position

The level two Customer Service Representative position is accountable for providing customer service that requires knowledge of procedures and processes within a specific area or function. At this level, employees provide information, answers, and guidance using technical knowledge acquired through experience. Performance of work requires the employee to organize their work on a daily or weekly basis and exercise independence and judgment that is greater than lower-level positions. The incumbent demonstrates the ability to research, clarify, explain, and resolve non-routine issues.

What youll need to be Successful

The successful candidate must demonstrate sound judgement, exhibit a high level of integrity, ethics, honesty, and transparency. The candidate must also be able to work independently, have excellent verbal and written communication skills, critical thinking and problem resolution skills, and be willing to work as a vital team member supporting the overall function and mission of the agency. Candidate must be proficient with software such as MS Office Suite including Word, Excel, and Outlook.

• Description
• Benefits
• Questions

Characteristics of Work

See MSPB Careers for information regarding this classifications

Health/Prescription Insurance

Eligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.

Wellness Benefits

Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.

Life Insurance

All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.

Optional Insurances

Many agencies offer discounted premiums for dental, vision, and cancer insurance.

Flexible Spending Accounts

Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.

Paid Personal Leave and Sick Leave

Full-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.

Military Leave

In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.

Holidays

Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.

Retirement Programs

The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at http://www.pers.state.ms.us

Deferred Compensation

State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.

State Credit Union

All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call 601.948.8191.

Tuition Reimbursement

Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.

Career Development and Training

The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.

Promotional Opportunities

Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.

Career Ladders

Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.

01

What is the highest level of education (or semester hours of college) you have completed from an accredited four-year college or university?

• None
• GED / High School
• 30 semester hours
• Associates Degree / 60 semester hours
• 90 semester hours
• Bachelors Degree
• Masters Degree
• Specialists Degree
• Doctorates Degree

02

How many years of experience do you haver?

• None
• 6 months of experience
• 1 year of experience
• 2 years of experience
• 3 years of experience
• 4 years of experience
• 5 years of experience
• 6 years of experience
• 7 years of experience
• 8 years of experience
• 9 years of experience
• 10 years of experience
• More than 10 years

Required Question

Employer State of Mississippi

Address 210 East Capitol Street

Suite 800

Jackson, Mississippi, 39201

Phone 601-359-1406

601-359-1406

Website https://www.governmentjobs.com/careers/mississippi