CUSTOMER SERVICE REPRESENTATIVE II - MCD

City of Houston, TX

Houston, TX

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JOB DETAILS

SALARY

$20.73–$25.82 Per Hour

SKILLS

Administrative Skills, Background Investigation, Case Management, Communication Skills, Compensation and Benefits, Customer Support/Service, Data Entry, Employee Assistance Plan, English Language, Flexible Spending Accounts, Healthcare, Healthcare Reimbursement, High School Diploma, Insurance, Law Enforcement, Legal, Life Insurance, Multilingual, Organizational Skills, Paralegal, Presentation/Verbal Skills, Problem Solving Skills, Reporting Skills, Resolve Customer Issues, Section 125 Pre-Tax Plan, Transportation Planning, Willing to Travel, Work From Home, Writing Skills

LOCATION

Houston, TX

POSTED

2 days ago

Salary: $20.73 - $25.82 Hourly
Location : 1400 Lubbock
Job Type: Full Time
Job Number: 39156
Department: Municipal Courts Department
Opening Date: 07/13/2026
ClosingDate: 7/21/2026 11:59 PM Central

POSITION OVERVIEW
Applications accepted from: **Municipal Court Employees Only**
Job Classification: CUSTOMER SERVICE REPRESENTATIVE II
Division: COURT OPERATIONS
Reporting Location: 1400 Lubbock, and All Satellite Locations
Workdays & Hours: Monday - Sunday All shifts, days, and holidays

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Municipal Courts currently has an employment opportunity available for a Customer Service Representative II for individuals who are self-motivated, customer-service oriented, attentive to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:
• Function in a lead capacity or serve as a shift leader supervising clerks in assigned areas.
• Provide a professional level of customer service by utilizing efficient problem-solving techniques to address customer concerns and inquiries.
• Maintain a high level of direct contact with the public, attorneys, court staff, and law enforcement.
• Provide courtroom support for the assigned Judge. Duties may include the review and processing of daily dockets, and entry of judicial decisions / court actions into the Court's case management system.
• Perform general clerical functions using a variety of software applications to generate reports.
• Conduct data entry of incoming citations including coding and researching records.
• Process bond forfeitures and handle administrative duties related to bond administration.
• Interface with law enforcement officials for the verification of warrants and notifications.
• Participate in periodic rotation to alternate Court locations and/or sections.
• Must be able to submit to and pass background checks on demand.
• May include weekends and holidays.
• Perform other administrative and customer service-related responsibilities as assigned.
• Must be willing to submit to annual background checks.

Please note: This position is designated as a Tier 1 employee, and the selected candidate may be required to work during inclement weather conditions.

WORKING CONDITIONS

General office setting. May require long periods of standing or sitting. Must be able to work any day, shift, weekend, and/or holiday as needed. Must be able to travel to another court location on short notice.

MINIMUM REQUIREMENTS
EDUCATION REQUIREMENTS
Requires a High School Diploma or GED.

EXPERIENCE REQUIREMENTS
One or more years of related experience is required.
An associate degree may be substituted for up to two years of experience.

LICENSE REQUIREMENTS
None.

PREFERENCES
Preferences shall be given to candidates who are/have:
• Clerk Certification by TMCEC / TCCA
• Bilingual
• Familiarity with CSMART
• Documented heavy data experience
• Extensive customer service experience and knowledge of court policies and procedures
• Strong working knowledge of CSMART and its functionalities
• Excellent verbal and written communication skills
• One (1) or more years of court clerk experience

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, are among the most qualified candidates for the position, and all other factors are in accordance with Executive Order 1-6.

GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
None; however, the department may administer, and the applicant must successfully complete, a skills assessment relevant to the job description.

SAFETY IMPACT POSITION
NO

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 15

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the posting opening and closing dates shown. Applications must be submitted online at:

To view your detailed application status, please log in to your online profile by visiting:
or call 832-393-6047.

All new hires and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account

For plan details, visit
01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

02

MCD - In your most current or previous employment, how many years of verifiable customer service experience do you have?

Less than 6 months verifiable customer service experience
6 months of verifiable customer service experience
1 year of verifiable customer service experience
2 years of verifiable customer service experience
3 years of verifiable customer service experience
More than 3 years of verifiable customer service experience
None of the above

03

MCD - Which best describes your completed and verifiable education and experience?

High School Diploma or GED and LESS THAN TWO (2) years of verifiable administrative or customer service experience
High School Diploma or GED and AT LEAST TWO (2) years of verifiable administrative or customer service experience
Associate degree or higher
None of the above

04

If you indicated you have directly related verifiable customer service experience in question #3 above, please list the agencies and contact telephone number where you had direct customer service interaction experience. If you do not have directly verifiable customer service experience, please indicate "N/A" below. (Please note, stating SEE RESUME IS NOT an acceptable answer and will delay your application process).
05

Do you have prior court, legal or paralegal experience as well as knowledge of court policies and procedures?

06

If you indicated you have verifiable prior court, legal or paralegal experience as well as knowledge of court policies and procedures in question #5 above, please list the agencies and contact telephone number where you had the prior experience and briefly explain your duties. (i.e., verified warrants, supported judge in courtroom, processed bond forfeitures, etc.). If you do not have verifiable prior court, legal or paralegal experience as well as knowledge of court policies and procedures, please indicate "N/A" below. (Please note, stating SEE RESUME IS NOT an acceptable answer and will delay your application process).
07

MCD - Please select all of the languages below that you can read, speak and write fluently:

Spanish
Vietnamese
English
Chinese
French
Other
None of the above

08

Are you a current employee in the Municipal Courts Department?

09

MCD- Municipal Courts operates on a 24 hour, 7 days a week schedule, please select which shift (s) you are available to work? (Check all that apply, Actual Shift Times Varies).

Monday - 7:00 am - 3:30 pm
Monday 2:00 pm - 10:30 pm
Monday 10:30 pm - 7:00 am
Tuesday - 7:00 am - 3:30 pm
Tuesday 2:00 pm - 10:30 pm
Tuesday 10:30 pm - 7:00 am
Wednesday 7:00 am -3:30 pm
Wednesday 2:00 pm - 10:30 pm
Wednesday 10:30 pm - 7:00 am
Thursday 7:00 am - 3:30 pm
Thursday 2:00 pm - 10:30 pm
Thursday 10:30 pm - 7:00 am
Friday 7:00 am - 3:30 pm
Friday 2:00 pm - 10:30 pm
Friday 10:30 pm - 7:00 am
Saturday 7:00 am - 3:30 pm
Saturday 2:00 pm - 10:30 pm
Saturday 10:30 pm - 7:00 am
Sunday 7:00 am - 3:30 pm
Sunday 2:00 pm -10:30 pm
Sunday 10:30 pm - 7:00 am

10

MCD - Municipal Courts has courts in several locations open between 7 am - 11pm. Please select which location (s) you can report to.

1400 Lubbock - Houston Texas
8300 Mykawa - Houston Texas
3203 S. Diary Ashford - Houston Texas
3915 Rustic Woods - Kingwood, Texas
2855 Bay Area Blvd - Clear Lake, Texas
9455 West Montgomery - Houston Texas

11

This position may be designated as a Tier 1 employee and selected applicants may have to work during inclement weather. Are you willing to accept the position knowing that you may be subject to work during inclement weather conditions?

CUSTOMER SERVICE REPRESENTATIVE II - MCD

City of Houston, TX

Houston, TX

About the Company

City of Houston, TX

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