CUSTOMER SERVICE REPRESENTATIVE II - MCD
Salary
$20.73 - $25.82 Hourly
Location
1400 Lubbock
Job Type
Full Time
Job Number
39156
Department
Municipal Courts Department
Opening Date
07/13/2026
Closing Date
7/21/2026 11:59 PM Central
POSITION OVERVIEW
Applications accepted from: Municipal Court Employees Only
Job Classification: CUSTOMER SERVICE REPRESENTATIVE II
Division: COURT OPERATIONS
Reporting Location: 1400 Lubbock, and All Satellite Locations
Workdays & Hours: Monday - Sunday All shifts, days, and holidays
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Municipal Courts currently has an employment opportunity available for a Customer Service Representative II for individuals who are self-motivated, customer-service oriented, attentive to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:
Please note: This position is designated as a Tier 1 employee, and the selected candidate may be required to work during inclement weather conditions.
WORKING CONDITIONS
General office setting. May require long periods of standing or sitting. Must be able to work any day, shift, weekend, and/or holiday as needed. Must be able to travel to another court location on short notice.
MINIMUM REQUIREMENTS
EDUCATION REQUIREMENTS
Requires a High School Diploma or GED.
EXPERIENCE REQUIREMENTS
One or more years of related experience is required.
An associate degree may be substituted for up to two years of experience.
LICENSE REQUIREMENTS
None.
PREFERENCES
Preferences shall be given to candidates who are/have:
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, are among the most qualified candidates for the position, and all other factors are in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
None; however, the department may administer, and the applicant must successfully complete, a skills assessment relevant to the job description.
SAFETY IMPACT POSITION
NO
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 15
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log in to your online profile by visiting:
http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6047.
All new hires and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
02
MCD - In your most current or previous employment, how many years of verifiable customer service experience do you have?
03
MCD - Which best describes your completed and verifiable education and experience?
04
If you indicated you have directly related verifiable customer service experience in question #3 above, please list the agencies and contact telephone number where you had direct customer service interaction experience. If you do not have directly verifiable customer service experience, please indicate "N/A" below. (Please note, stating SEE RESUME IS NOT an acceptable answer and will delay your application process).
05
Do you have prior court, legal or paralegal experience as well as knowledge of court policies and procedures?
06
If you indicated you have verifiable prior court, legal or paralegal experience as well as knowledge of court policies and procedures in question #5 above, please list the agencies and contact telephone number where you had the prior experience and briefly explain your duties. (i.e., verified warrants, supported judge in courtroom, processed bond forfeitures, etc.). If you do not have verifiable prior court, legal or paralegal experience as well as knowledge of court policies and procedures, please indicate "N/A" below. (Please note, stating SEE RESUME IS NOT an acceptable answer and will delay your application process).
07
MCD - Please select all of the languages below that you can read, speak and write fluently:
08
Are you a current employee in the Municipal Courts Department?
09
MCD- Municipal Courts operates on a 24 hour, 7 days a week schedule, please select which shift (s) you are available to work? (Check all that apply, Actual Shift Times Varies.
10
MCD - Municipal Courts has courts in several locations open between 7 am - 11pm. Please select which location (s) you can report to.
11
This position may be designated as a Tier 1 employee and selected applicants may have to work during inclement weather. Are you willing to accept the position knowing that you may be subject to work during inclement weather conditions?
Required Question
Employer City of Houston
Address 901 Bagby St
Houston, Texas, 77002
Website https://www.houstontx.gov/