❤️ Customer Service Advocate II (Remote)
Do You Love Helping People? Turn Your Empathy Into a Career!
Are you a caring and empathetic customer service professional?
Do you enjoy solving problems and making someone's day a little easier?
Are you looking for a customer service role where you're encouraged to slow down, listen, and truly help the person on the other end of the phone?
If so, we want to hear from you!
Empathy isn't just appreciated; it's the most important skill you can bring to the team. As a Customer Service Advocate, you'll help members navigate complex health insurance questions with compassion, patience, and professionalism. Every call is an opportunity to make a meaningful difference in someone's life.
Compensation
English Only
Bilingual (Spanish/English)
Bonus Opportunity - After converting to a permanent employee, you'll have the opportunity to earn an additional $350 per month by meeting established performance metrics.
Work From Home
Enjoy the convenience of working remotely while helping people across the country. Our client will ship your company equipment the week before your start date.
Internet Requirements
Before interviewing, applicants must provide a screenshot of an internet speed test from Speedtest.net showing:
✔ Minimum 100 Mbps Download
✔ Minimum 50 Mbps Upload
Paid Training
Training is designed to help you succeed.
Duration: 8 Weeks
Schedule:
Attendance throughout training is required.
⏰ Work Schedule
Must be available to work:
Monday through Friday - Between 8:00 AM and 8:00 PM
Includes:
❤️ What You'll Do
As a Customer Service Advocate, you'll support members enrolled in a complex health insurance program by:
Our goal is simple: Resolve each customer's concern completely, so they can focus on their health, not their insurance.
We're Looking for People Who Are
❤️ Naturally empathetic
Patient and compassionate
里 Strong problem solvers
Detail-oriented
Excellent communicators
Comfortable using multiple computer systems
Open to coaching and continuous improvement
欄 Dependable team players
Responsibilities
Qualifications
Physical Requirements
Why Join US?
✅ Remote Work
✅ Paid Training
✅ Company Equipment Provided
✅ Career Growth Opportunities
✅ Performance Bonus Potential
✅ Annual Pay Increases
✅ Make a Difference Every Day
This isn't just another customer service job. It's an opportunity to provide reassurance, solve problems, and positively impact the lives of people who need your help the most.
Apply Today!
If you're known for your patience, compassion, and ability to connect with people, we'd love to meet you.
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.