Job Description
Job Title: Customer Service Representative II
Job ID: 19585-1
Location: Arden Hills, MN 55112
Duration: 12 Months
Pay Rate: $20.00-$21.00/hr. on W2
Must-Have
- HS Diploma/GED required
- Minimum 1 year relevant experience with Associate degree OR equivalent education/work experience
- Customer service / call center experience
- Strong verbal and written communication
- Ability to handle high-volume calls (60–80/day)
- Ability to triage, document, escalate, and close customer inquiries
- Professional communication and problem-solving skills
- Ability to follow SOPs/procedures and quality requirements
- Comfortable supporting HCPs, patients, and sales representatives
- Willingness to work Tuesday–Saturday after training
Numbers & Facts
| Location | St. Paul, MN |
| Salary | $20–$21 Per Hour |
Skills
Call Centersunmatched
Call Volumeunmatched
Customer Escalationsunmatched
Customer Support/Serviceunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Salesunmatched
Standard Operating Procedures (SOP)unmatched
Writing Skillsunmatched
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