Customer Service Representative II - Simply Biotech
OVERVIEW
Are you looking for a new career opportunity with an exciting biotech company?! Then we have got the right team for you! In this role, you are responsible for the duties listed below.
Immediate opening for a Customer Service Representative II in Redondo Beach, CA who possess:
- 2-4 years of customer service or order processing experience
- HS Diploma or College Degree preferred
- Proficiency in Microsoft Office and ERP/CRM systems
Email resumes to mrico@simplybiotech.com and call 949.204.3861
FULL DESCRIPTION: Processes domestic customer orders and provides reliable customer support via phone and email. Ensures order accuracy, handles routine to moderately complex inquiries, and supports quality control through order verification. Serves as an experienced team member and mentors Customer Service Representative I.
The selected candidate will be responsible for:
Order Processing & Accuracy
- Process and enter domestic orders accurately and in a timely manner (24 hr processing time)
- Verify customer, pricing, and shipping details
- Handle order changes, returns, and credits
- Coordinate with operations for order fulfillment
- Support order verification to ensure quality and compliance
Customer Support
- Respond to customer inquiries via phone and email
- Provide order updates, tracking, and product information
- Resolve routine issues and escalate more complex concerns
- Maintain strong customer relationships and satisfaction
Account Management
- Manage assigned customer accounts and maintain accurate records
- Document interactions in ERP/CRM systems (IQMS, HubSpot)
- Communicate proactively on order status and issues
- Support onboarding and account needs
Team Support & Mentoring
- Train and mentor CS Rep I on processes and systems
- Collaborate with team members on orders and customer issues
- Assist during high-volume periods and contribute to improvements
Systems & Compliance
- Maintain accurate data and follow all SOPs and company policies
- Generate reports and support system updates or data cleanup
- Ensure confidentiality and participate in quality initiatives
The selected candidate will also possess:
Education & Experience
- High school diploma or equivalent required/College Degree a+
- 2-4 years of customer service or order processing experience
- ERP/CRM experience preferred
- Experience in healthcare, life sciences, or regulated industries a plus
Skills
- Strong attention to detail and organization
- Excellent communication and customer service skills
- Problem-solving and time management abilities
- Proficiency in Microsoft Office and ERP/CRM systems
Salary Range: $20 to $23.69/hour
For immediate and confidential consideration, please email your resume to mrico@simplybiotech.com and call 949.204.3861