Customer Service Representative II

The Customer Service Representative II is responsible for supporting daily sales activities for accounts within assigned industry markets and geographic regions. This position serves as the liaison between customers, the Sales Team, Production, and Logistics while providing industry-leading customer service.

Essential Duties and Responsibilities:

• Provide complete service support to designated key accounts and field sales representatives within an assigned region
• Provide excellent service by understanding and proactively handling entire sales cycle, including, but not limited to:
  • obtaining freight estimates
  • processing quotation inquiries and issuing quote
  • order tracking (from quote to production through shipment)
  • writing up orders
  • stock status
  • follow-up after shipping
  • inquiring for future needs
  • returns authorizations and support issues
• Daily review of various reports, such as open orders and order acknowledgement
• Prepare daily/weekly reports for internal and external parties as required
• Participate in weekly Customer conference calls, as required
• IQMS order entry and edit
• Understanding of all Monoflo products, services and their application with the ability to communicate these to customers and prospects.
• Serve as the main plant contact for Customers and Sales Team
• Work with Logistics and Scheduling to prioritize orders in consultation with Customer Service Representative Lead
• Support Accounts Receivable in the collection and management of outstanding accounts
• Assist with qualifying new business from existing customers
• Initiate outbound telephone and email contact to key target accounts in coordination with Sales Managers
• Update customer contact information in contact management software on an as needed basis
• Other duties as assigned by the Supply Chain Manager
• Assist Customer Service Representative Lead
• Report to Customer Service Representative Lead and then Supply Chain Manager

• High school diploma and three years of customer service experience is required (manufacturing environment experience is preferred)
• Must be a self-starter with initiative and ability to work independently with guidance and direction
• Ability to organize and prioritize tasks/projects to meet deadlines; manage several tasks simultaneously
• Detail-oriented
• Must be very adaptable to manage changes in priorities and take direction
• Good computer skills including Microsoft Office and Adobe Acrobat
• Familiarity with manufacturing ERP systems (IQMS preferred) a plus
• Strong communication skills - both written and verbal

• Financial Wellness: 401(k) retirement plan with company match and annual/quarterly bonus opportunities.
• Health Coverage: Medical, dental, and vision insurance.
• Security: Short-term and long-term disability insurance.
• Optional Extras: Employee-paid voluntary life insurance and supplemental benefits.
• Time Off: Competitive PTO, paid holidays, and a company-paid Christmas shutdown.
• Unique Perks: • Raffles for concerts, sports, and entertainment tickets. • Locally sourced prize raffles. • Monthly happy hours to unwind and connect with the team.