Job Description
We are hiring a Customer Service / Order Management Specialist for an onsite opportunity in Foxboro, MA. The role focuses on customer order processing, order fulfillment, issue resolution, and coordination with Manufacturing, Sales, Distribution, and Field Service teams. SAP experience, Salesforce, strong Microsoft Office skills, and excellent communication and organizational abilities are preferred.
This is a contract position with a high possibility of extension and potential conversion to a full-time opportunity based on performance and business needs.
TOP SKILLS:
- Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection etc.
- SAP user experience. Customer Service and Order fulfillment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools
- Strong MS Office use.
INTERVIEW PROCESS:
- 1st round: Video conference
- 2nd/final round: Onsite
Job Responsibilities
Take customer order entries and assign work to other team members.
Uses Salesforce to interpret requests and assign tasks.
Interface with internal and external customers.
Coordinate activities with Client’s functional areas including:
- Manufacturing
- Sales
- Distribution
- Field Service
- Handle customer complaints and inquiries accurately and promptly, including:
- Order status
- Production updates
- Delivery inquiries
- Billing inquiries
- Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.
- Coordinate with customers regarding:
- Product selection
- Order placement
- Delivery schedules
- Expediting requests
- Proactively solve customer issues to improve customer satisfaction and relationships.
- Provide product information, including some technical information when necessary.
- Systems and Software
Utilize and maintain data in:
- SAP
- Quote to Cash
- Intranet
- Buy Automation
- Extranet
- Shared Drives
- External Account Websites
Numbers & Facts
| Location | Foxborough, MA |
| Job Type | Contractor |
| Salary | $25 Per Hour |
| Year Founded | null |
Qualifications
- Desire for upward mobility and career growth.
- Fast learner willing to travel periodically for training opportunities.
- Excellent verbal and written communication skills.
- Ability to prioritize work, work independently, and meet deadlines.
- Strong relationship-building skills with both internal and external stakeholders.
- Strong mediation, negotiation, and facilitation skills.
- Working knowledge of Microsoft Windows operating systems.
- Microsoft Word
- Microsoft Excel
- Microsoft Access
About Company
- Instrumentation materials are manufactured at this facility.
- Engineering-focused plant/factory environment.
- Team consists of approximately 20 people.
- Mix of Customer Service Representatives, Planning, and Purchasing professionals.
- Diverse team with varied backgrounds and cultures.
- Collaborative environment where everyone has opportunities to lead and participate in team meetings.
Skills
- SAP
- Order Processing
- Order Management
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- ERP (Enterprise Resource Planning)
Skills
- Communication Skillsunmatched
- Customer Relationsunmatched
- Customer Service Managementunmatched
- Customer Support/Serviceunmatched
- Distribution Servicesunmatched
- Establish Prioritiesunmatched
- Foxborounmatched
- Intranetunmatched
- Manufacturingunmatched
- Microsoft Officeunmatched
- On Site Supportunmatched
- Order Managementunmatched
- Order Picking/Packingunmatched
- Order Processingunmatched
- Order/Customer Fulfillmentunmatched
- Organizational Skillsunmatched
- Problem Solving Skillsunmatched
- SAPunmatched
- Salesunmatched
- Salesforce.comunmatched
- Shipping/Receivingunmatched
- User Interface/Experience (UI/UX)unmatched
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