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Customer Service Jobs in Oak Park, IL

Customer Service Representative III

Village of Oak Park Illinois

Oak Park, IL

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JOB DETAILS
SKILLS
Administrative Skills, Audiovisual, Billing, Billing Records, Communication Skills, Computer Systems, Copying Machines, Customer Support/Service, Data Collection, Data Quality, Email Software, English Language, Fax Machines, File Maintenance, Financial Reporting, Interpersonal Skills, Lead Management, Mathematics, Meeting Minutes, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Windows XP, Microsoft Word, Military, Office Equipment, Parking Assistance Automation, People Management, Proofreading, Record Keeping, Statistics, Telephone Skills, Training/Teaching, Word Processing
LOCATION
Oak Park, IL
POSTED
Today
Description

Union: SEIU
FLSA: Non-exempt
Pay Grade: 5
Hours: 37.5 per week

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

DEFINITION
The position provides customer service to the public by providing a variety of responsible and difficult clerical work in support of the Development Customer Services department; and to perform the more difficult and complex clerical duties including but not limited to permits, parking passes, and vehicle stickers.

DISTINGUISING CHARACERTISTICS
This is the advanced journey level class. Positions at this level are distinguished from the Customer Service Representative II by possession of the ICC certification. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility and cross-trained as assigned with the other Customer Service Representative II's in the Village.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from supervisory or management staff. May provide training regarding job process and procedures.

EXAMPLES OF DUTIES - Essential and other important duties and responsibilities may include, but are not limited to, the following:

Essential duties and responsibilities
1.Apply the appropriate departmental policies and procedures in determining completeness of applications, records and reports as required.
2.Provide parking and permit information and forms to the public.
3.Assist in the completion, collection and processing of forms and information related to all permits, passes, vehicle stickers and other Development Customer Service functions as needed.
4.Type, proofread and word process a variety of documents including general correspondence, meeting minutes, agendas, reports, memoranda, and statistical charts from rough draft, recordings or verbal instruction.
5.Perform a wide variety of general clerical work within the Development Customer Servicesdepartment including the maintenance of accurate and detailed logs and records,verification of accuracy of information, researching of discrepancies, and recording ofinformation.
6.Act as a receptionist, answer the telephone and wait on the general public, providinginformation on departmental and Village policies and procedures as required.
7.May receive and issue receipts for payment of Village fees; schedule and reserve the use ofVillage facilities by members of the public; prepare invoices and maintain billing records.
8.Operate a variety of office equipment including copiers, fax, and computers input and retrievedata and text, organize and maintain disk storage and filing.
9.Compile information and data for statistical and financial reports; maintain a variety ofstatistical records, check and tabulate statistical data.

Other important responsibilities and duties:
1.Contact the public and outside agencies in acquiring and providing information and makingreferrals.
2.Prepare and input payroll; maintain personnel files of employee status.
3.Order, received and organize office materials and supplies.
4.Receive, sort and distribute incoming and outgoing correspondence.
5.Perform related duties and responsibilities as required.

QUALIFICATIONS

Knowledge of:
• English usage, spelling, grammar and punctuation.
• Modern office procedures, methods and computer equipment.
• Microsoft Office including Word, Excel, Outlook, and Windows XP in order to work with word processingspreadsheets, email, and scheduling software applications.
• Fundamental principles of procedures of record keeping,
• Mathematical principles and procedures applicable to essential job duties.
• Principles and procedures of records keeping.

Ability to:

• Correctly interpret and apply the policies and procedures of the function to which assigned.
• Perform complex clerical work including maintenance of appropriate records and compiling informationfor reports.
• Provide training and lead supervision to staff involved in general clerical work.
• Type or word process at a speed necessary for successful job performance.
• Work independently in the absence of supervision.
• Operate a variety of office equipment including a computer.
• Effectively and efficiently use the computer systems within the department. Including but not limited tothe parking permit system, parking pass system, vehicle sticker system, and parking citation system.Perform mathematical calculations quickly and accurately.
• Respond to requests and inquiries from the general public.
• Understand and carry out oral and written directions.
• Communicate clearly and concisely, both orally and in writing.
• Work overtime as operations require.
• Establish and maintain interpersonal skills in the workplace to effectively communicate and interact withothers.
• Maintain reasonable and predictable attendance

Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:
o Sitting for extended periods of time
o Operating assigned equipment.

Maintain effective audio-visual discrimination and perception needed for:
o Making observations
o Communicating with others
o Reading and writing
Operating assigned equipment

Experience and Training Guidelines

Experience: Two years of responsible professional clerical experience including public contact. AND
Training: High School diploma or equivalency to the completion of the twelfth grade. Some specialized clerical training is desirable.
License or Certificate: Possession of an appropriate ICC certification.

WORKING CONDITIONS
Work in an office environment; sustained posture in a seated position and prolonged periods of typing.

Diversity Equity & Inclusion Statement
The Village of Oak Park commits itself to diversity, equity and inclusion by recognizing that creating a mutually respectful, multicultural and equitable environment does not happen on its own, it must be intentional. This includes providing equal opportunities for everyone regardless of race, ethnicity, gender identity, sexual orientation, religion, ability, military or veteran status or any other characteristics.

Requirements

Experience and Training Guidelines

Experience: Two years of responsible professional clerical experience including public contact. AND

Training: High School diploma or equivalency to the completion of the twelfth grade. Some specialized clerical training is desirable.

License or Certificate: Possession of an appropriate ICC certification.

About the Company

V

Village of Oak Park Illinois

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