Customer Service Representative - In Person

Join the Pivotal Health Team!

Customer Service Representative – Durable Medical Equipment (DME)

Are you passionate about helping people and making a difference in their healthcare journey? Durable Medical Equipment, a Pivotal Health company, is seeking an energetic, customer-focused Customer Service Representative to join our growing team.

In this role, you'll be a vital connection between patients, healthcare providers, and our delivery team—helping ensure customers receive the equipment they need with exceptional service and care.

What You'll Do:

• Provide outstanding customer support via phone and email
• Process and manage durable medical equipment orders accurately and efficiently
• Coordinate equipment deliveries and follow-up communications
• Work closely with physicians, healthcare facilities, and insurance providers to obtain necessary documentation
• Maintain accurate records and customer information
• Deliver a positive experience for every customer interaction

What We're Looking For:

• Strong communication and customer service skills
• Excellent attention to detail and organizational abilities
• Proficient computer and data-entry skills
• Ability to manage multiple priorities in a fast-paced environment
• Medical office or Durable Medical Equipment (DME) experience required
• A positive attitude and commitment to exceptional service

What We Offer:

• Competitive pay: $17–$21 per hour (based on experience)
• Monday–Friday schedule: 9:00 AM – 5:00 PM
• Supportive and collaborative team environment
• Opportunity to grow with a respected and expanding healthcare organization
• Meaningful work that positively impacts patients and families every day

Apply Today!

If you're dependable, detail-oriented, and enjoy helping others, we'd love to hear from you. Join Pivotal Health and become part of a team dedicated to delivering exceptional care and service to our communities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to stand, walk, and sit, talk, and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• The employee is required to use his/her hands to operate office equipment.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In the performance of this job, the employee may be exposed to chemical vapors such as acetone, ether, or glutaraldehyde. There may also be incidental skin contact with these substances. Personal protective (PPI) equipment such as gloves and eye protection must be used as appropriate to the task being performed.

OSHA Classification System for Evaluation Potential Exposure to Blood Borne Pathogens

This position will involve NO exposure to blood, body fluids, or infectious materials.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER:

Pivotal Health Healthcare LLC, and its subsidiaries, are dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

Requirements:

• Strong communication and customer service skills
• Excellent attention to detail and organizational abilities
• Proficient computer and data-entry skills
• Ability to manage multiple priorities in a fast-paced environment
• Medical office or Durable Medical Equipment (DME) experience required
• A positive attitude and commitment to exceptional service