Customer Service Representative InboundOutbound Specialist

Customer Service Representative

About the position:

Compensation: $19.00 an hour, plus bi-weekly bonus

Key Responsibilities:

Make outbound calls to homeowners from a provided list

Introduce our tree care services in a friendly and informative way

Explainthe benefits of a free tree evaluation

Schedule appointments for certified arborists to visit and assess customers' trees

Answer basic questions and handle any initial concerns

Maintain accurate records of calls and customer responses

Qualifications:

High school diploma or equivalent

Strong communication skills and a confident phone presence

Positive attitude and a customer-first mindset

Ability to handle rejection professionally and stay motivated

Comfortable working with call scripts and customer tracking tools

Previous customer service or sales experience is a plus, but not required

Schedule is Monday - Friday, with four days from 8:00AM - 5:00PM, and a flex-day from 8:00AM - 2:00PM (this is an in-office position only)

Ability to reliably commute to our office near Pinnacle Peak and 21st Ave in Phoenix, Arizona

Perks:

Paid training

Supportive team environment

Opportunities for growth and bonuses based on performance

Benefits:

Medical Insurance

Dental Insurance

Paid Company Holidays

One Week Paid Time Off

401k