Customer Service Representative

Sealing Agents Waterproofing, Inc. is a residential subcontractor specializing in waterproofing and material spreading services. Our customer base primarily consists of homebuilders and other contractors in the Charlotte, NC metropolitan area. We also have branch offices in SC, GA, and TN.

The corporate office is currently seeking a Customer Service Representative. The ideal candidate will have a minimum of 2-3 years’ work experience in a call center environment.The position is central to the entire administrative staff and is an important component that networks staff member to customer, and staff member to staff member, that contributes to the overall success of the business. This is a full-time position with a fast-growing company and will be ideal for individuals looking for a long-term opportunity with strong growth potential.

Essential Duties & Responsibilities:

• Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
• Process warranty renewals for new or existing customers
• Selling of new products available to homeowners
• Route emergency calls appropriately
• Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments
• assist team leaders with production and sales-oriented requests
• assist customers with requests
• Work with managers and sales and team to provide greater efficiency in production

Skills Required

• Customer service and sales experience required.
• Excellent demeanor on the phone/Pleasant personality
• Ability to multi-task in a fast-paced environment
• Advanced organizational skills
• Team player
• Creative & Resourceful problem solver, anticipates future needs and thinks outside the box
• Google Apps for Business and Microsoft Office experience
• Heavy keyboarding/data entry
• Knowledge of construction industry desired but not required
• High School Diploma
• Two + Years of Customer Service and/or dispatch experience needed.

Work Environment:

Our company is a construction subcontractor where sales, labor based production, and customer service are the central activities of our organization. We are a privately held business. We strive to be a paperless office and require all employees to continue to make strides toward that end. Better use of technology is an ever growing expectation within our company. While we strive to have a fun work environment we do not tolerate office politics or office drama. We are a company that strives toward our core values:

Excellence --Believing that we should be the best at what we do, we value excellence over mediocrity.

Stewardship --Believing that all our resources come from God, we value responsible stewardship over neglect and abuse.

Initiative --Believing that our success is tied to the expanding knowledge and influence of our employees, we value creative initiative over apathy.

Integrity --Believing that we should honor our word and only take what has been earned, we value integrity over dishonesty.

Service --Believing that the "entitlement mentality" prevalent in our culture today is harmful to true success, we value a "privilege mentality" over self-interest.

Compensation: $16 - $18 / hr. Compensation commensurate with experience.

Work hours range between 7:30 am and 6:00 pm.