Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Document Management, High School Diploma, Interpersonal Skills, Microsoft Office, Multitasking, Point of Sale (POS) Systems, Problem Solving Skills, Purchase Orders, Relationship Management, Resolve Customer Issues, Sales, Up-Selling
Customer Service Representative
Indianapolis - Indianapolis, IN 46254
Overview
Salary Range $16.00 - $18.00 Hourly Position Type Full Time Job Shift Day
Description
We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences. The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills.
Key Responsibilities:
- Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently.
- Handle customer service inquiries providing accurate information and solutions to problems.
- Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience.
- Supporting the customer experience in partnership with the branch as needed.
- Capture potential quantity discount upsell opportunities during customer interactions.
- Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty.
- Solicit and record customer feedback, sharing insights with the sales and product teams to improve services and offerings.
- Maintain accurate and up-to-date customer records in the Customer Relationship Management system.
- Prepare and manage documentation related to customer accounts and transactions.
Qualifications
Requirements:
- Proven experience in customer service, sales, or a related field.
- Strong communication and interpersonal skills.
- Commitment to delivering high levels of customer service and satisfaction.
- Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
- Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus.
- High school diploma or equivalent.