Job Description:**Location:** Indianapolis, IN.*This is a hybrid position with 1 day work from home.***Shifts:** Monday - Friday: 10am ,11am, or Noon EST start time. Wednesday - Sunday 1pm Start Time*\*8-hour shift and a 30-minute lunch break.***Compensation:** $18**Company Overview**Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners' infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.**Summary**The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.**Responsibilities*** Answer inbound calls regarding locate requests, rescheduling, community standards, damages, etc.* Perform data entry and other administrative functions* Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely communication of the tickets to the appropriate USIC staff* Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary* Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro system* Call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the field* Assist with projects and other administrative tasks as needed based on business needs**Requirements*** Ability to utilize computers and other office equipment* Must be proficient in Microsoft Office, Excel and Outlook* Excellent customer service skills* Must be detail oriented and able to multi-task* Excellent oral and written communication skills* Excellent organizational skills* Ability to work in a multi-line phone system environment* High school education or equivalent; some college preferred* Data entry experience preferred* Reliable transportation required*We are an Equal Opportunity Employer. Veterans are encouraged to apply.*#J-18808-Ljbffr