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Customer Service Representative

Leidos

Indianapolis, IN

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JOB DETAILS
SALARY
SKILLS
Accidental Death and Dismemberment (AD&D), Call Centers, Call Volume, Communication Skills, Computer Systems, Customer Support/Service, Federal Housing Administration (FHA), Frequently Asked Questions (FAQ), Government, High School Diploma, Knowledge Base, Legal, Microsoft Office, Microsoft Outlook, Microsoft Word, Mortgage, Mortgage Servicing, Presentation/Verbal Skills, Property Management, Property Rentals, Public Housing, Resolve Customer Issues, Revenue/Sales Reporting, Security Clearance, Standard Operating Procedures (SOP), Technical Leadership, Telephone Skills, Time Management, Writing Skills
LOCATION
Indianapolis, IN
POSTED
1 day ago
**Description**Leidos is seeking full-time **Cus** **tomer Service Representatives** at our FHA Resource Center in Indianapolis, IN.Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their _Mission to createstrong, sustainable, inclusive communities and quality affordable homes for all._As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.**What's in it for you?**+ Monday - Friday schedule with no weekend work+ Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans+ Immediate and ongoing training to support your success+ Discounted Leidos stock purchase and other Employee Discounts+ Company-wide career mobility+ Company-sponsored Public Trust eligibility upon hire+ Voluntary overtime may be available based on business needs+ Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year+ 11 paid holidays per year**Customer Service Representative Opportunities available:**+ Full-time+ 10:00 am - 6:30 pm ET in Indianapolis, IN (must be able to work 11:30 am - 8:00 pm ET based on customer needs)**As a Customer Service** **Representative, you will:**+ Reply to calls and emails from the public on housing and FHA mortgages.+ Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.+ Deliver excellent customer service in a high-volume call center, including responding to customer complaints.+ Document customer email and phone communications within an internal database.**To be a successful Customer** **Service Representative** , **you will possess:**+ Excellent technical skills with the capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.+ Excellent time management skills and dependability.+ Experience with MS Office (Outlook, Word, Teams).+ Strong written and verbal communication skills including telephone etiquette.+ Excellent customer service soft skills including handling upset customers.+ Keyboarding proficiency of at least 40 words per minute.**Required Qualifications:**+ High School diploma or General Educational Development (GED) certificate.+ Minimum of 2 years of experience in a high volume contact center environment, including responding to customer complaints.+ Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.+ Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.+ Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.**Preferred Qualifications:**+ Call Center (Omnichannel) background.+ Experience in rental property management or mortgage servicing, including handling complaints.Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.****The pay for this position is $17.00 per hour. ****_This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits._If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.**Original Posting:**February 18, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.**Pay Range:**Pay Range -The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.**About Leidos**Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .**Pay and Benefits**Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .**Securing Your Data**Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission ( .**Commitment to Non-Discrimination**All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.REQNUMBER: R-00176222All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

About the Company

L

Leidos

Everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Engineering Services
FOUNDED
1969
WEBSITE
http://leidos.com/

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