GFL Environmental Services USA, Inc. is seeking a full-time Customer Service Representative. The Customer Service Representative will be accountable for answering customer calls and entering work orders for an oil-based company. We are looking for a reliable Customer Service Representative to perform tasks that will help us grow our business and maintain current customers.
What we offer:
- 3 weeks PTO annually
- 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverages.
- 401(k) with an employer match.
- Paid holidays.
- Employee Assistance Program with free counseling services.
Key Responsibilities:• Minimum of 2 years customer service experience.
• Provide excellent customer service and professionalism to all customers via telephone or email.
• Field phone calls and set up work orders and dispatch accordingly.
• Work closely with drivers for Logistics routing and dispatch.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Respond promptly to customer inquiries.
• Monitor, resolve, and document customer issues.
• Obtain relevant information to handle product and service inquiries.
• Provide established pricing and assist in confirming scheduling if needed.
• Retrieve pertinent customer information for credit approval to set up new customer
accounts when Sales Team requests help.
• Manage customer accounts.
• Accounts Receivable and collection (when needed).
• Keep track and follow up on customer interactions when necessary
• Provide feedback on the efficiency of the customer service process.
• Perform other duties and responsibilities as required or requested by management.
• Maintain a positive attitude and promote the GFL Environmental image by focusing on
cooperation, employee partnership and positive telephone and email manners.
Knowledge, Skills and Key Competencies:• Associate's degree in business preferred but not required. Minimum of 2 years CSR experience.
• Associate's degree in business preferred but not required.
• Possess ability to speak and communicate effectively with customers and employees both
verbally and in writing.
• Proficient computer skills, specifically Google Workspace.
• Ability to organize multiple projects and have excellent multitasking skills.
• Microsoft Teams knowledge a plus but not required.
• Good problem-solving ability.
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.