Customer Service Representative/Inside Sales

Responsive recruiter

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

• Competitive Pay
• Paid Vacation and Holidays
• Performance Bonus
• Ongoing Training Opportunities

• Serve as the initial point of contact for current and prospective customers in the FASTSIGNS Center
• Build strong relationships with customers and turn prospects into long-term clients
• Handle inbound inquiries professionally and follow up consistently to convert leads into sales
• Make outbound calls to generate new business opportunities and strengthen the sales pipeline
• Be comfortable making a minimum of 100 calls per week
• Schedule at least 5 qualified appointments per week
• Learn how to prepare estimates, process work orders, and help ensure timely delivery of completed jobs
• Drive the sales process from first contact through closing
• Identify customer needs and recommend the best signage and visual communication solutions
• Communicate clearly and confidently by phone, email, in person, and at customer locations
• Participate in daily team meetings and actively support business development and marketing efforts
• Follow directions well while also being able to think critically and work independently
• Demonstrate strong problem-solving skills and the ability to handle customer concerns with professionalism
• Stay organized, manage multiple priorities, and work effectively in a fast-paced environment
• Bring energy, initiative, and a positive attitude to the team every day

• 2-3 years of sales, retail, counter sales, inside sales, or customer service experience preferred
• High school diploma or equivalent required
• Proven ability to build rapport, develop trust, and close sales
• Strong verbal and written communication skills
• Comfortable with both inbound and outbound calling
• Goal-oriented with a strong sense of urgency and follow-through
• Self-motivated, driven, and results-focused
• Passionate about sales and helping customers find solutions
• Strong listening, organization, and time management skills
• Critical thinker with good judgment and decision-making ability
• Professional, personable, and confident in dealing with a wide variety of customers
• Ability to work under pressure and maintain high-quality work in a busy environment
• Basic computer skills and comfort working on a screen for extended periods
• Ability to sit for long periods of time (4 hours or more)