Job Description
Customer Service Representative
North Berwick, ME 03906
Shift Timing: Mon-Fri 730am-4pm
Pay Rate: $18.00/hr $20.00/hr
Essential Job Duties and Responsibilities:
- Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with’s purchasing strategies.
- Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application.
- Review and approve daily replenishment recommendations produced by inventory management or other Enterprise Resource Planning application.
- Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
- Place purchase requisitions and vendor purchase orders.
- Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
- Monitor the quality and timeliness of products and materials supplied;may coordinate the return of damaged goods and/or replacement items.
- Negotiate and coordinate vendor returns for aging, expired, or excess inventory;coordinate other liquidation activities as required.
- Follow-up on the status of purchase orders with vendors to ensure timely delivery;and communicate status of orders with customers.
- Communicate with vendors to resolve problems with timeliness and product quality.
- Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
- Research and resolve account payables nonconformance with suppliers.
- Identify opportunities for and document customer cost savings.
- Produce customer KPI measurement data.
- Follow all and customer Standard Operating Procedures.
- Adhere to LEAN operating practices;ensure worksite is professional, clean and neat at all times.
Numbers & Facts
| Location | North Berwick, ME |
| Industry | Staffing/Employment Agencies |
| Salary | $18 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Accounts Payableunmatched
- Cost Controlunmatched
- Customer Support/Serviceunmatched
- ERP (Enterprise Resource Planning)unmatched
- Forecastingunmatched
- Inventory Managementunmatched
- Negotiation Skillsunmatched
- Performance Metricsunmatched
- Pricingunmatched
- Problem Solving Skillsunmatched
- Purchase Ordersunmatched
- Purchasing/Procurementunmatched
- Quality Monitoringunmatched
- Standard Operating Procedures (SOP)unmatched
- Time Managementunmatched
- Vendor/Supplier Selectionunmatched
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