Customer Service Representative

Ultimate Staffing is seeking a HYBRID Customer Support Specialist to join a life style brand in Irvine.

Pay: $22/ hour.

Schedule: Mon-Thurs in office, Fri WFH

Job Description:

• Cultivate an environment of genuine and professional customer connections by being highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized
• Answer all calls, emails and online chat related to our ecommerce site. Including but not limited to: general questions; order placement, tracking, locating stores, and returns/exchanges
• Return all phone calls and respond to all emails within 24 hours
• Respond to a variety of consumer inquires, resolving issues, and directing consumers to the appropriate resolution channel when needed
• Process all warranty related replacement orders
• Proactively anticipate customer's needs and provide solutions
• Direct and escalate requests and unresolved issues to the designated, appropriate resource
• Provide information on product line and demonstrate our commitment to customer service by following up on order requests to ensure superior results
• Assist in the development of systems and reports to document consumer feedback/comments and provide information to our organization about consumer needs and preferences
• Run and review daily, weekly and monthly reports
• Act as front desk backup to cover lunch and related events
• Other duties and projects as assigned

Knowledge, Skills and Abilities:
· Ability to perform all duties in an accurate, timely and professional manner within the guidelines of company procedures and policies, while maintaining a flexible approach at resolving consumer requests
· Must be able to multi-task and work in a fast-paced environment
· Exceptional attention to detail
· Team player, enthusiastic positive can-do attitude
· Excellent written and verbal communication skills
· Ability to maintain effective working relationships both internally and externally

Qualifications:
· Bachelor's degree required
· Ideal candidate has 2+ years of customer service experience
· Full Circle and Shopify Plus experience a plus
· Experience working with a service desk or ticketing tool is preferred
· Proficient in MS Outlook and Excel

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.