Customer Service Representative$25.00 per Hour | Full-Time | On-Site | Irvine, CAJoin a Team That Supports Healthcare ExcellenceUSOC Medical is seeking a Customer Service Representative to join our growing team in Irvine, CA.About USOC MedicalAt USOC Medical, our mission is to enhance healthcare by delivering exceptional medical equipment services that prioritize quality, reliability, and innovation. We are committed to building long-term partnerships with healthcare providers through trust, integrity, and an unwavering dedication to excellence.Our team helps hospitals, surgery centers, and healthcare facilities maximize the performance and lifespan of their medical equipment through expert repair services, customized solutions, and responsive customer support. Every employee plays an important role in helping healthcare providers deliver exceptional patient care.Our Core ValuesCustomer Focus – We strive to deliver exceptional service and build lasting relationships with our customers.Quality & Reliability – We are committed to accuracy, consistency, and excellence in everything we do.Innovation – We continuously seek better solutions that improve performance and efficiency.Integrity – We act with honesty, accountability, and professionalism.Teamwork – We collaborate across departments to achieve shared success and support one another.Position SummaryWe are seeking a detail-oriented and customer-focused Customer Service Representative to join our growing team in Irvine, CA. This position serves as a key point of contact for customers while supporting Account Executives and internal teams to ensure an exceptional customer experience.The ideal candidate is organized, dependable, enjoys helping others, and thrives in a fast-paced environment where accuracy and customer satisfaction are essential.Key ResponsibilitiesAnswer and manage incoming customer calls and emailsProvide prompt, professional, and accurate customer supportAssist Account Executives with customer requests and day-to-day supportEnter and manage customer orders with a high degree of accuracyMaintain organized customer records and documentationFollow up on customer inquiries and service requestsCollaborate with internal departments to ensure smooth order processing and customer satisfactionSupport daily administrative and operational activities as neededQualificationsStrong attention to detail and organizational skillsExcellent communication and interpersonal abilitiesCustomer-focused mindset with a commitment to service excellenceAbility to multitask and prioritize in a fast-paced environmentStrong problem-solving skills and a positive attitudeExperience with NetSuite is a plusPrevious customer service, administrative support, or order processing experience preferredWhat We OfferCompetitive starting pay of $25.00 per hourMedical, dental, and vision benefitsPaid time off and company holidaysConsistent daytime schedule (Monday–Friday, 8:00 AM – 4:30 PM)Supportive, team-oriented work environmentOpportunity for professional growth and advancementMeaningful work supporting healthcare providers and patient careIf you are a reliable, customer-focused professional who enjoys helping others and being part of a collaborative team, we'd love to hear from you.Apply today and become part of the USOC Medical team.