Customer Service Representative

Job Description:

Now hiring for a Customer Service Representative

Location: Irving, TX

Pay Rate: Pay Rate: $18.50 - $19.50 per hour

Schedule: Flexible between 7:00 AM - 8:00 PM ET, plus occasional Saturdays

Talk, Solve, Smile-That's the Job.

Looking for Customer Service Representative jobs in Irving where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Requirements

• Minimum of 1 year of tenure in each of your last three positions
• Previous customer service experience in a call center, retail, hospitality, or similar environment
• Strong communication and problem-solving skills
• Ability to work a flexible schedule, including occasional Saturdays
• Reliable attendance and ability to work in a structured, metric-driven environment
• Hardwired internet connection required (Wi-Fi not permitted)
• Dedicated, distraction-free home workspace
• Must pass a background check and drug screen
• No time off permitted during the first 90 days

Job Duties

• Handle high-volume inbound customer calls
• Assist customers with account inquiries, service requests, and issue resolution
• Provide accurate information regarding mortgages, housing, permits, and related services
• Document customer interactions and complete post-call tasks accurately
• Meet quality, productivity, and schedule adherence metrics
• Deliver professional, courteous customer service on every call
• Collaborate with team members and leadership to ensure customer satisfaction

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"The Staffmark team had consistent communication and a friendly demeanor." Staffmark Associate

Ready to talk your way into a steady paycheck? Apply now

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Service Representative serves as a trusted resource for customers by providing knowledgeable assistance, professional communication, and dependable support. This role combines customer service expertise with organization, problem solving, and attention to detail.

The Customer Service Representative helps create positive customer experiences by responding promptly, maintaining accurate information, and working collaboratively to resolve concerns. Successful candidates contribute directly to customer loyalty and business success.

This career provides an opportunity to build meaningful relationships while delivering exceptional customer service every day.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.