Adecco Healthcare is Hiring - Customer Service Representative
Adecco Healthcare is seeking motivated, customer-focused professionals to join a growing healthcare team as a Customer Service Representative ! If you thrive in fast-paced environments, enjoy helping patients, and have strong communication and organizational skills, this could be the perfect opportunity for you.
Pay Rate: $18/hour
Schedule : Monday - Friday | 8:00 AM - 7:00 PM (shift scheduled within these hours)
Work Type: Hybrid
Location: Irving, TX
Training conducted onsite
Monthly onsite rotation required
Position Overview
This is a key role within the healthcare operations team responsible for assisting patients, providers, and internal teams by coordinating prescription shipments, processing refills, and ensuring accurate patient communication and documentation.
You'll play an important part in supporting patient care while working in a collaborative healthcare environment.
Key Responsibilities
Answer inbound phone calls and provide exceptional customer service
Coordinate and schedule initial and refill medication shipments
Contact patients to gather information needed for prescription processing
Maintain accurate and complete patient records and documentation
Process prescription refill requests and third-party claims adjudication
Organize and report clinical data for pharmacist and care team review
Assist with patient paperwork and care coordination workflows
Ensure HIPAA compliance and follow all healthcare regulations
Support patients and providers with timely updates and communication
Qualifications
Strong phone and communication skills
Customer service experience preferred
Ability to multitask and stay organized in a fast-paced environment
Strong attention to detail and data accuracy
Comfortable working with healthcare systems and documentation
Proficient with computer systems and data entry
Ability to work independently and proactively
Apply today and become part of a team dedicated to improving patient care and healthcare delivery!
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria
Pay Details: $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.