Customer Service Representative

Customer Service Representative

Salary

$39,144.00 - $55,164.00 Annually

Location

City of Irving, TX

Job Type

Clerical

Job Number

2600332

Department

Code Enforcement

Opening Date

09/24/2026

Closing Date

9/30/2026 5:00 PM Central

• Description
• Benefits
• Questions

Job Posting

Duties include serving as receptionist, answering the telephone and greeting visitors; handling requests for information and taking complaints by telephone, email, online and at the public counter; entering cases into the computer; typing and completing data entry; filing, scanning and copying documents; and other general clerical tasks. A high school diploma or equivalent and two years of experience using high volume operations standards and general accounting principles in a customer service environment required. Good communication, teamwork and customer service skills are essential. Bilingual (English/Spanish) skills beneficial. A résumé must be submitted with application.

PAY GRADE GG11 / FULL PAY RANGE $18.81 - $26.52 PER HOUR

Full Job Description

The full job description for this position and all other City of Irving job classifications are available online. Click here to access the list of job titles.

Culture

Code Enforcement strives to improve the quality of life for the people of Irving through education and enforcement of all zoning and code regulations on single-family dwellings, commercial properties and vacant lots.

The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas. Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented. The city acknowledges that its employees' diversity make them uniquely qualified to serve. This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community. The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect. This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.

For City of Irving full-time employees only, competitive health benefits and participation in TMRS are offered. More information can be found online at https://irvingtx.gov/index.php?section=hr-employment-benefits.

01

Microsoft Office Skill Level - Please indicate your skill level (beginner, intermediate or advanced) for each of the MS products with which you have experience (e.g. MS Word, Excel, Outlook, Access, PowerPoint).

02

If you are bilingual, please indicate which languages and if you have the ability to read, write and/or speak those languages. If you are not, please enter N/A.

Required Question

Employer City of Irving

Address 825 W. Irving Blvd

Irving, Texas, 75060

Phone 972-721-2696

Website https://www.irvingtx.gov/