Customer Service Representative

Customer Service Representative - Irving ,TX, Texas, United States - 188016 - Koch

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Customer Service Representative

Location(s)

Irving, Texas

Company

Smiths Interconnect

Career Field

Customer Service

Job Number

188016

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Your Job

Smiths Interconnect, a Molex company, is seeking a Customer Service Representative who is detail-oriented and reliable to join our team in Irving TX.

Our Team

Assist in driving sales and revenue through continued inside sales and marketing efforts while meeting or exceeding customer expectations. Use all principles of good salesmanship, including selling and servicing via telephone and email.. Support the Tech Sales and Account Managers in all Sales efforts. Work with all internal departments to resolve customer issues to ensure customer satisfaction.

What You Will Do

• Act as the point of Contact along with Account Managers to ensure a fast response to all inquiries, internal and external.
• Work as part of the sales team, which includes Tech Sales and Planners, to insure on-time delivery goals are met, track customer orders, and advise customers on late items.
• Responsible for Contract Review in Salesforce to ensure all Smiths requirements are met; Process, prepare and follow-up on quotes.
• Ensure that the product is returned for repair or credit is handled with priority.
• Meet the 24Hr to 48Hr Sales goals for response time on data entry of orders and quotes.
• Research status of orders, process expedites, reschedules, returns of material.
• Refer qualified leads to appropriate Tech Sales Engineer or Sales that do not meet inside sales criteria.
• Manage inside sales and business relationships within assigned region.
• Participate in conference calls between internal groups to provide timely updates to the sales orders, cases, etc.
• Adhere to the appropriate departmental sales processes, procedures, and policies.
• Provide backup support to other Inside Sales Representatives as needed, including delegating the workload.
• Produce reports as needed and required.
• Other work-related duties as assigned.

Who You Are (Basic Qualifications)

• 2-3 years Insides Sales experience, in the Semiconductor Industry preferred
• 2 years College, preferred
• Strong computer skills, including Word and Excel.
• Detailed Oriented
• ERP Experience- Epicor ERP Preferred

What Will Put You Ahead

• Ability to drive change and improvements
• Ability to organize, plan and prioritize tasks effectively to achieve targets.
• Salesforce experience

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate''s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

With a strong legacy of engineering excellence, Smiths Interconnect, a Molex company, is part of Molex's Aerospace & Defense Solutions Division and represents the Signal Technologies business unit. Smiths Interconnect delivers mission-critical connectivity solutions-including ruggedized connectors, cable assemblies, Fiber & RF, and high-reliability technologies-designed to perform in the most demanding environments. From aerospace and defense to space, medical, and industrial applications, our innovative products enable reliability where it matters most. Join a passionate, global team helping shape the future of high-reliability interconnect solutions.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).

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