Customer Service Representative - Irving, TX

Summary/Objective

The Customer Service Specialist will provide basic customer service functions.

Essential Functions

• Greet customers warmly and ascertain problem or reason for calling.
• Maintain a positive and professional attitude towards customers.
• Resolve customers' requests via phone and email.
• Assist with placement of parts orders, RMA's, and open items.
• Take payment information and other pertinent information such as addresses, emails, and phone numbers.
• Utilize computer technology to handle high call volumes.
• Work with all pertinent departments to assist on any customer request.
• Convey a general understanding of small part and freight shipping methods.
• Provide feedback to the Customer Support Manager on the efficiency of the customer service process and make any recommendations to improve the process that may be needed.

Position Requirements

Competencies

• Computer proficiency and efficiency with programs including Microsoft Office Suite, CRM, and other online applications as necessary and ability to retrieve information from the internet.
• Ability to work productively with minimal supervision.
• Ability to manage the workload and prioritize tasks.
• Ability to meet deadlines and be flexible.
• Ability to organize files, records, information, and tasks for best results.
• Ability to handle multiple projects and duties with tight deadlines.
• Strong customer service skills and experience.
• Clear and professional verbal and email communications with customers, vendors, and fellow employees.
• Possess a pleasant and positive personality.
• Assertive and comfortable talking with customers and suppliers while resolving problems.
• Ability to stay calm under pressure.
• Ability to identify problems and think creatively to find a solution.
• Ability to make well-reasoned and timely decisions.
• Ability to handle confidential information in a discreet, professional manner.
• Ability to focus on the task at hand and ensure the highest degree of accuracy and completeness in the work.

Required Education and Experience

• HS GED/Diploma

Preferred Education and Experience